Description: Apply quickly by email: Requirements and qualifications: * Fluent verbal and written communication essential for customer service * Prior experience in public service, minimum 6 months * Proactivity and sense of urgency to handle collections and messages * Proficiency in basic CRM tools and spreadsheets * Availability for business hours from 8 a.m. to 5 p.m. Desirable: * Experience in events or thematic decoration—creativity in action * Skills in customer service via WhatsApp and social media—digital communication * Knowledge of negotiation and persuasion techniques—goal achievement * Proactivity in seeking creative solutions—constant innovation * Familiarity with decoration software—specialized technical support Responsibilities and duties: * 90% contact rate with delinquent customers, reducing delays by 25%. * Average inquiry resolution time 20% shorter than the team average. * Monthly increase of 15% in customer satisfaction, measured by NPS surveys. Benefits: 100.00% Spanish course, 100.00% English course, R$ 150.00 transportation allowance, R$ 250.00 meal voucher Work schedule: Option 1) Monday to Friday, 8 a.m. to 5 p.m., and Saturdays, 8 a.m. to 12 p.m. Option 2) Monday to Friday, 12 p.m. to 9 p.m., and Saturdays, 9 a.m. to 4 p.m. Knowledge: Education: Completed high school Behavioral skills: Communication, Relationship building 2601010046291786382