**Job Description:** **Requirements** Bachelor’s degree in a related field or technical course (Preferred); Microsoft Office Suite (Basic level); Experience/Knowledge of Windows 10, Windows Server (2020) – Basic level; Experience as Level 2 Technical Support, providing assistance to end users (microcomputing), either on-site or remotely; Knowledge of retail operations and POS systems / commercial automation; **Preferred** Knowledge of Agile methodology (Scrum); Knowledge of application support and maintenance, ITIL, Azure, incident management, problem management, change management. **Key Responsibilities** Ensure continuity of store sales operations through on-site visits and remote support for applications, systems, and hardware, aiming for maximum technological environment availability. Handle equipment deployment, assembly, and installation at stores (software and hardware), as well as assessment/maintenance in case of incidents, coordinating with suppliers. Ensure inventory execution at stores through on-site monitoring and support; Triage application errors for analysts by monitoring and responding to service tickets opened by stores; Apply technical checklists both on-site and remotely at stores. Identify opportunities for improvement in IT-driven solutions through interaction with all hierarchical levels within the store structure; **Work Format** Hiring of Junior Technical Support Analyst for on-site work, including technical visits to stores. On-site visits to stores and regions according to the pre-established weekly schedule. Number of on-site days: **5 days + 2 Saturdays per month according to schedule, with 6 hours on Saturday**. ### **Employment Type:** CLT ### **Required Knowledge and Skills:** ITIL, Azure, Windows 10, Windows Server, POS ### **Benefits:** Meal Voucher, Transportation Voucher, Life Insurance, Health Plan ### **Department:** Corporate