Description: Education/Qualifications: * Minimum: Currently pursuing a bachelor's degree in fields related to the position. * Preferred: Completed bachelor's degree in related fields (IT, Administration, Management Processes, Accounting Sciences). Experience: * Minimum: 1 year of experience in customer service or activities related to the position. * Preferred: More than 1 year of experience in software implementation, customer service, or customer training. Technical Knowledge/Skills: * Basic knowledge of the software, its modules, and business rules; * Basic understanding of ticket management tools (e.g., Jira or similar); * Basic knowledge of customer service and best communication practices; * Basic knowledge of software implementation; * Familiarity with the company’s implementation processes. * Advantage: Spanish language communication skills (verbal and written). Behavioral Skills: * Attention to detail; * Strong teaching ability; * Assertive and clear communication; * Active listening; * Proactivity; * Customer focus (demonstrating empathy and personalization in service); * Resilience and empathy; * Collaboration and teamwork; * Dynamism and ability to multitask; * Courtesy; * Common sense and critical thinking; * Punctuality; * Efficient time management. * Conduct pre-scheduled onboarding meetings with clients to initiate software implementation; * Assist in training sessions by explaining software functionalities; * Respond to questions regarding system configuration; * Develop an implementation schedule for the client; * Create FAQs and simple materials based on recurring questions; * Monitor implementation status to ensure alignment with defined deadlines; * Collect feedback from clients regarding their experience during the implementation process; * Ensure delivery quality and adherence to deadlines; * Document and track the implementation process and client specifications; * Monitor and align daily work with key team metrics, such as implementation SLA, CSAT, and company service and quality standards; * Proactively collaborate with related departments to ensure delivery excellence; * Identify opportunities for improvement in internal processes and contribute to enhancing the customer experience; * Deliver in-person training to clients when required; * Perform other duties related to the position. 2512120202501916247