**Join an innovative multinational company!** We are a systems development company focused on creating strategic intelligence tools for businesses across various industries. Innovation happens here every day! If you want to work in a dynamic environment that values employee well-being and offers real growth opportunities, this is your chance! **We are looking for an Implementation Consultant I** to join our team, working on the Opa! Suite product in **Chapecó-SC**. **Responsibilities and duties** * Conduct pre-scheduled onboarding meetings with clients to initiate software implementation; * Assist in training sessions by explaining software functionalities; * Respond to questions related to system configuration; * Create implementation schedules for clients; * Develop FAQs and simple materials based on recurring questions; * Monitor implementation status to ensure alignment with defined deadlines; * Collect client feedback regarding their experience during the implementation process; * Ensure delivery quality and adherence to deadlines; * Document and track the implementation process and client specifications; * Monitor and align daily work with key team metrics, such as implementation SLA, CSAT, and company service and quality standards; * Proactively collaborate with related departments to guarantee delivery excellence; * Identify opportunities for improvement in internal processes and contribute to enhancing the customer experience; * Deliver in-person training to clients when necessary; * Perform other duties related to this position. **Requirements and qualifications** **Education:** * **Minimum:** Currently pursuing a bachelor’s degree in fields related to this role. * **Preferred:** Completed bachelor’s degree in related fields (IT, Business Administration, Management Processes, Accounting). **Experience:** * Minimum: 1 year of experience in customer service or activities related to this position. * Preferred: More than 1 year of experience in software implementation, customer service, or customer training. **Technical knowledge/skills:** * Basic knowledge of the software, its modules, and business rules; * Basic familiarity with ticket management tools (e.g., Jira or similar); * Basic understanding of customer service principles and best communication practices; * Basic knowledge of software implementation; * Familiarity with the company’s implementation processes. * Advantage: Spanish language proficiency (verbal and written). **Behavioral skills:** * Attention to detail; * Strong teaching ability; * Assertive and clear communication; * Active listening; * Proactivity; * Customer focus *(demonstrating empathy and personalized service);* * Resilience and empathy; * Collaboration and teamwork; * Dynamism and ability to multitask; * Courtesy; * Common sense and critical thinking; * Punctuality; * Efficient time management. **Additional information** * **Breakfast** (optional); * **Free lunch** for employees; * **Daily healthy snack;** * **Transportation allowance:** You are entitled to a transportation allowance as stipulated by Brazilian labor law (CLT); * **Dental plan** (Uniodonto, per internal policy); * **Health insurance plan** (Unimed, per internal policy); * **Education assistance** (per internal policy); * **Career development and advancement program** (per internal policy); * **Profit and Results Sharing Program** (per internal policy); * **Workplace gymnastics;** * **Rest area;** * **Birthday day off;** * **Partnerships** with: Universities; Language schools; Ótica Berlim; Deatec; CPO Clínica Psicológica do Oeste. **Hello, we are the IXC Softers!** Now you’ll learn how the giant IXC Soft operates. To begin, we’d like to share that IXC Soft is **a multinational systems development company**, focused on building strategic intelligence tools for businesses across diverse sectors. And this is where the magic happens. **Our goal is clear:** We aim to assist entrepreneurs in making decisions that can make a real difference in negotiations and demand management. How do we achieve this? Through hard work, dedication, continuous learning, and light-hearted moments throughout the process. Our **headquarters is located in Chapecó/SC**, occupying an area exceeding 9,000 m². We also have a branch in **Campina Grande/PB**, currently experiencing strong growth. We count on top-tier professionals to sustain our upward trajectory. Among our solutions, we already serve clients in over 20 countries through Wispro — an Argentine solution acquired by IXC Soft — which has significantly contributed to the company’s internationalization. We seek to build a team of professionals committed to continuous learning, constantly enhancing their competencies and continuously driving their career progression and performance outcomes. **What are the core values of every IXC Softer?** We aspire to grow and stand out, making our work and the solutions we provide increasingly profitable. To achieve this, we invest in professional development, value people, and act responsibly toward society and the environment. That’s why IXC Soft offers a wide range of benefits within a **diverse, collaborative, and inclusive environment**. We believe happy people work better and more motivatedly. We are already a team of over 500 IXC Softers, bringing together diverse talents and leveraging the best technologies, equipment, and software to deliver exceptional results. We are proud to be a **GPTW award-winning company**, ranked among the Top 30 Best Companies to Work for in Santa Catarina in 2024/2025.