Field Technician

Description

Job Summary: Technical support professional for IT operations, providing on-site and remote assistance, diagnosing issues, and performing maintenance on systems and equipment. Key Highlights: 1. Technical support ticket handling and follow-up 2. Preventive and corrective maintenance of equipment and systems 3. Monitoring of servers and corporate systems **About the Company:** An information technology company focused on IT services and consulting, including technical support, infrastructure, development, and diverse solutions for enterprises. **Responsibilities:** \-Handle, register, and follow up on technical support tickets, ensuring resolution within established deadlines \-Provide on-site and remote technical support to users \-Diagnose and resolve issues related to hardware, software, networks, and corporate systems \-Perform preventive and corrective maintenance on equipment and systems \-Monitor servers, network services, and critical applications \-Install, configure, and update operating systems and corporate software \-Document technical procedures and maintain an updated knowledge base \-Monitor maintenance and support contracts with vendors, when required \-Guide users on best practices for using IT resources **Requirements:** \-Knowledge of operating systems (Windows, Linux, and macOS) \-Experience in hardware maintenance and software installation \-Basic understanding of computer networks (TCP/IP, structured cabling, basic router and switch configuration) \-Prior experience in a technical support role **Salary:** R$ 2\.230,57 **Benefits:** Transportation Allowance \+ Meal Voucher \+ Health Insurance \+ Bonus: R$ 150.00 per achieved goal. **Work Location:** Downtown Rio de Janeiro **Work Schedule:** Monday to Friday **Work Modalities:** Full-time, part-time, or field-based. \-In full-time mode, the technician is allocated 100% of their time to a single client. \-In part-time mode, the technician works during specific hours or days of the week and may serve multiple clients throughout the week. \-In field-based mode, the technician follows a schedule defined the day before and/or performs on-site visits from the office, based on demand. \-For external visits, when allocated to a client, the technician may attend multiple units of the same client on the same day. When not allocated, the technician may serve multiple clients per day. All travel for service calls is conducted exclusively via public transportation. Employment Type: Direct Hire (CLT) Compensation: Starting at R$2\.230,57 per month Benefits: * Medical Assistance * Dental Assistance * Meal Voucher * Transportation Allowance Selection Question(s): * Which neighborhood do you live in? How long does it take to reach Downtown Rio de Janeiro? * Have you previously worked as a field technician in the IT field? * Do you have basic knowledge of computer networks (TCP/IP, structured cabling, basic router and switch configuration)?