Job Summary: Technical support to customers and users, system monitoring, hardware and software administration, information security, and audits. Key Highlights: 1. Customer/user support for hardware and software 2. System and network monitoring and administration 3. Assistance in system audits and access control **Mandatory Educational Requirements:** * High school diploma (completed or currently enrolled); **Desirable Educational Requirements:** * Currently pursuing a bachelor's degree in Information Technology, Computer Engineering, Computer Science, Information Systems, or Administration; **Desirable Technical Requirements:** * Software knowledge; * File restoration knowledge; * Equipment cleaning and sanitization knowledge; * Network installation and configuration knowledge; * Access control knowledge; * Mobile telephony knowledge; * Data backup knowledge; * Data traceability knowledge; * ISO 9001 knowledge; * LGPD knowledge; * Microsoft Office knowledge; * ERP knowledge; **Desirable Experience:** * 1 year in the field; **Responsibilities:** Provide customer/user support, guiding them in the use of hardware and software. Monitor systems and applications, network resources, databases, servers, and data input/output. Administer data processing and ensure hardware and software functionality. Administer information security and verify technical conditions of the workplace. Assist in area-specific training. Provide internal support to colleagues. Assist in equipment and machine control; perform equipment verification; assist in system audit processes; assist in password and access control.