Job Summary: Manage a portfolio of customers with outstanding debts, negotiate amounts, and support the team in collections processes, contributing to reduced delinquency. Key Highlights: 1. Support junior and mid-level assistant teams 2. Suggest improvements to collections routines 3. Monitor payment and agreement compliance **Job Description** **Nice to meet you, we are Grupo Netway!** Here, we have a team that makes everything happen. Through the effort, dedication, and commitment of each individual, we have become a benchmark in our field, working integrally toward our purpose: “Exceeding expectations by connecting people and organizations, breaking down barriers.” We operate in over 100 cities across multiple Brazilian states, delivering high-quality, stable connectivity to more than 70,000 customers nationwide. Our operations go beyond providing reliable internet. We own our fiber-optic route to São Paulo, ensuring superior performance when accessing websites, platforms, and games hosted in that region. Additionally, we offer Value-Added Services (VAS) enhancing our customers’ experience, such as Max, Paramount+, Globoplay, Telemedicine, among others. Our commitment extends beyond connectivity: we strive to promote well-being, convenience, and technological advancement. **Join Grupo Netway and make your mark—help us write history together.** **Responsibilities and Duties** Customer portfolio with debts up to 60 days: manage a customer portfolio with debts up to 60 days, ensuring implementation of recovery strategies. Internal policy: negotiate amounts according to internal policy (installment plans, penalty waivers, renegotiations). Monitor compliance: formalize agreements and monitor payment compliance. Duplicate invoices: issue duplicate invoices, update the ERP system, and generate performance reports. Recurring delinquency profiles: identify recurring delinquency patterns and flag risks to supervision. Junior and mid-level assistant team: support junior and mid-level assistant teams, guiding them through collections processes. Collections routine improvements: suggest improvements to collections routines, contributing to reduced delinquency. **Requirements and Qualifications** ERP usage for financial recordkeeping and controls; Negotiation techniques applied to collections; Basic understanding of cash flow and the impact of collections actions on business results; Fundamental knowledge of the Consumer Protection Code (CDC) and regulations affecting collections processes; Completed high school education and undergraduate degree in Accounting or Business Administration **To join our team, the following are essential:** Proactivity and autonomy in seeking solutions; Attention to detail and commitment to quality; Customer focus and excellence in service delivery; Willingness to learn, grow, and advance professionally; Collaborative spirit and teamwork orientation; Ethical, respectful, and courteous daily conduct. **Why Choose Grupo Netway?** Our culture is our DNA. It sustains our success and guides our future. To provide a complete and positive professional journey, we offer: Meal allowance card; Complimentary internet after 3 months of employment; Life insurance; Discounts on company products and services; Ongoing training and development; A collaborative and inclusive work environment; Frequent feedback and personalized development plans; Incentives for innovation and creativity. **Employment Type: CLT – On-site** **Working Hours:** Monday to Friday: 8:00 AM to 6:00 PM (with 2-hour break) Saturday: 8:00 AM to 12:00 PM