Customer Success Analyst

Description

Job Summary: A professional responsible for managing a customer portfolio, focused on retention, relationship building, and results, with responsibilities spanning post-sales support, negotiation, and strategic analysis of consortiums. Key Highlights: 1. Strategic portfolio management of customers 2. Focus on retention and relationship building 3. Negotiation and customer recovery **Responsibilities:** * Directly manage the customer portfolio to ensure retention, relationship building, and results; * Lead the onboarding process and oversee post-sales follow-up; * Manage the portfolio with emphasis on retention and reduction of delinquency; * Negotiate with customers (overdue installments, credit, and continuity); * Proactively engage customers for follow-up and relationship strengthening; * Manage and submit bids, including providing strategic guidance to customers; * Analyze consortium groups and define optimal strategies; * Monitor delinquency rates per administrator; * Reactivate shares and recover customers; * Provide support to customers and internal teams; * Assist in billing processes; * Supervise invoices, assemblies, and related operations; * Contact canceled customers to re-engage and explore new opportunities. **Requirements:** * Completed or ongoing undergraduate degree in Business Administration, Commercial Management, Managerial Processes, Marketing, or related fields; * Prior experience in customer service, post-sales support, retention, or collections. **Desirable:** * Experience with consortiums, credit, or the financial market; * Experience in Customer Success or portfolio management; * Practical experience in negotiating delinquency and retention; * Knowledge of CRM and customer management systems; * Basic understanding of financial and credit analysis; * Knowledge of retention and loyalty strategies **Incentive Package:** * Meal Allowance – R$300.00. * Health Insurance – TEM Saúde – Easy access to medical appointments, discounts at pharmacies and dental clinics, and an extensive network of partners. * Psychological Support – Psychology consultations under special conditions, reinforcing our commitment to your emotional well-being and daily balance. * TotalPass – Gyms, studios, and wellness services to keep your physical and mental performance at peak levels. * MediQuo – 24/7 telemedicine for quick consultations, medical advice, and greater convenience, wherever you are. * Financial Education – Courses and content to help you organize your finances, plan for the future, and make more secure decisions. * Redesul University – An internal development platform offering learning paths, strategic training, and content designed for professional growth and accelerated career advancement. * Pet-Friendly Company – Bring your pet and enjoy a light, human-centered environment with a modern culture.