Computer Maintenance Technician

Description

Job Summary: Technical support professional responsible for hardware, network, and system maintenance, providing both on-site and remote support to users. Key Highlights: 1. Maintenance of microcomputers, peripherals, and network assets 2. Support for IP telephony services and internal users 3. Experience in handling IT incidents and service requests RESPONSIBILITIES AND DUTIES * Perform maintenance on microcomputers, peripherals, printers, and network assets; * Perform maintenance and support for IP telephony services; * Provide remote or on-site support to internal users for systems and basic software, within the defined service level; * Provide updates on technical support ticket status to the requesting user. REQUIREMENTS AND QUALIFICATIONS * Completed technical education in Information Technology or currently pursuing a bachelor's degree in Information Systems, Computer Science, or related fields; * Experience in handling IT incidents and service requests; * Proficiency in Microsoft Office Suite; operating systems; computer maintenance; basic electronics; networking; * Knowledge of ISO 27001 guidelines. * **Availability to work on a 12x36 shift schedule: from 7:00 PM to 7:00 AM (Night shift)** Benefits Package: * iFood Benefits (meal/food allowance): R$ 41.50 per working day; * iFood Club – exclusive coupons, offers, and benefits. * Wellhub (formerly Gympass) – access to gyms, wellness apps, and wellness experiences. * Transportation allowance. * Unimed health insurance; * Unimed dental insurance; * Pharmacy benefit plan; * Birthday bonus (amount deposited directly into your bank account based on your tenure with the company); * Daycare assistance and assistance for children with special needs; * SESC agreement (health, hotels, clubs); * Benefits Club – partnership offering discounts at universities, driving schools, gyms, spas, and more Minimum Education Level: Technical Course * Health insurance * Meal allowance * Dental insurance * Pharmacy benefit plan