Junior Level 2 Technical Support Specialist

Description

Job Summary: Technical support professional providing on-site and remote assistance to users, responsible for installation, maintenance, and configuration of systems and hardware. Key Highlights: 1. On-site and remote technical support for users 2. Corporate hardware and software maintenance 3. Network problem diagnosis and resolution Responsibilities: * Provide on-site and remote technical support to users for applications and equipment; * Open, log, and track technical service tickets; * Escalate incidents to specialized teams when necessary; * Install and maintain corporate software; * Perform email account repairs and configuration; * Assemble, configure, and maintain workstations; * Configure and support local and network printers; * Diagnose and resolve network-related issues; * Document technical procedures and maintain up-to-date records. Requirements: * Technical or undergraduate degree in Computer Science, Networking, or related fields; * Knowledge of: software installation and email account configuration; * Configuration of local and network printers; * Microcomputer operation and hardware maintenance; * Operating systems and network services; * Technical English for reading documentation and manuals. This is a fully on-site position in Serra, ES. Working hours: 08:00 to 17:00 (lunch break from 12:00 to 13:00). Employment type: Full-time, permanent CLT contract Compensation: R$2.300,00 - R$2.500,00 per month Benefits: * Medical assistance * Dental assistance * Transportation allowance Work location: On-site