Job Summary: A professional to promote, manage, and optimize operational, business, and support processes, ensuring compliance with quality management systems and risk management. Key Highlights: 1. Work on the quality pillar 2. Plan and conduct SGQ audits 3. Monitor progress and effectiveness of corrective and preventive actions * Promote mapping, documentation, management, and continuous improvement of operational, business, and support processes, driving compliance with quality systems, risk management, and institutional performance enhancement. * Work on the quality pillar **Responsibilities and Duties** * Plan SGQ audits, considering defined frequency, process criticality level, and associated risks. * Conduct ad-hoc quality audits when significant changes occur, unsatisfactory results arise, or upon request from senior leadership. * Ensure all audits are conducted impartially, systematically, evidence-based, and in accordance with principles of integrity, objectivity, and confidentiality. * Prepare and record formal audit reports detailing findings, nonconformities, opportunities for improvement, and recommendations. * Submit reports to senior leadership and responsible departments for action definition and follow-up. * Monitor progress and effectiveness of corrective and preventive actions arising from audits, reinforcing continuous improvement of the SGQ. * Ensure maximum cooperation and support during external audits conducted by assessors, accreditors, or competent authorities, including prompt handling of all received recommendations. * Provide the same level of support and cooperation regarding internal control requirements and ongoing quality monitoring. * Stay up-to-date on relevant quality standards (e.g., ISO 17025, ONA, PSGE, PECS). * Support defining key performance indicators (KPIs) and control points measuring process effectiveness. * Support collecting and analyzing process-related data to evaluate efficiency and effectiveness, observing performance indicators (KPIs), incidents, and related customer service complaints (SACs), monitoring process progress, preparing reports and presentations highlighting results and providing decision-making guidance.  **Requirements and Qualifications** * Degree in Business Administration, Production Engineering, or related field. * Minimum one year of experience in process mapping and analysis and continuous improvement. * Intermediate-level Office suite proficiency * Data analysis; solid knowledge of process mapping tools * Knowledge of process modeling software * Certifications in quality management systems * Knowledge of ISO 17025, ISO 9001, ONA **Additional Information** * Number of positions: 01 * Selection process stages: Screening, technical challenge, HR interview, and manager interview. (Should any stage change occur, we will inform you in advance) * For potential reuse in subsequent processes, this selection process may be utilized throughout 2026, provided qualified candidates are available. * Should any change occur in the selection process stages, we will inform you in advance **BENEFITS:** Caju Card: Benefits for meals and groceries Health Insurance and Life Insurance: Comprehensive care for you Serenamente: 24/7 mental health support including psychotherapy and consultancy (legal, financial, social) TotalPass: Access to gyms and physical activities Birthday Day-Off: Time off to celebrate your special day Childcare Assistance: Support for caring for young children Corporate University: Learning and growth opportunities Annual Leave: Paid leave according to corporate calendar PPR (Profit-Sharing Plan): Recognition for your performance The **Sesi (Industrial Social Service)** and the **Senai (National Industrial Training Service)** are part of the **Sistema Fiea**, a national system composed of 27 state federations and led by the National Confederation of Industry (CNI). We are a company that, for decades, has been transforming lives and building success stories! Our units are located in Maceió/AL and Arapiraca/AL, but the impact of our work transcends borders! Within our team, career opportunities are countless! For instance, you could join Sesi’s occupational safety and health team; work in Sesi Senai’s basic and vocational education area; specialize in Technology and Innovation; or even deliver our solutions to companies. If you value **respect**, **truth**, **transparency**, and **customer care**, you’ve come to the right place! We are constantly **driven by results**. To achieve this, we must act with **agility** and **simplicity**, continually seeking to **innovate** our **actions**, thereby always evolving **together**. Visit our website to learn more about us!