Sales Commercial Supervisor

Description

Job Summary: The Sales Commercial Supervisor oversees production, compliance, and quality of team procedures, monitors KPIs and customer satisfaction, and develops sales and marketing strategies. Key Highlights: 1. Leadership and development of sales and field teams. 2. Development of commercial, marketing, and customer retention strategies. 3. Focus on innovation, productivity, and continuous improvement of results. We are seeking a **Sales Commercial Supervisor** to oversee production, compliance, and quality of procedures adopted by subordinate teams. Monitor commercial and city expansion KPIs under your responsibility, including sales and installation targets. Track customer satisfaction levels with Group Brisanet’s products and services. Collaborate with the Growth Coordinator to develop sales, marketing, and base retention strategies for the city under your supervision. If you are an attentive professional who delights customers and demonstrates ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of Brisanet Group; * Ensure adherence to departmental standards, processes, routines, and policies; * Lead and align your team through monitoring, training, feedback, task delegation, conflict resolution, motivational actions, performance evaluation, recruitment requests, reassignment and/or termination requests, disciplinary measures, and other people management activities; * Promote and internalize organizational culture (Business, Mission, Vision, Values, and Strategy) within the team; * Monitor and analyze area performance indicators and define short- and medium-term actions to improve deliverables; * Identify innovations and improvements that enhance productivity and performance in area activities; * Support audit processes when required; * Prepare and present reports, forms, spreadsheets, or documents to leadership as requested; * Participate in defining the area’s strategic and budgetary planning when requested; * Actively attend organizational meetings and commitments when requested; * Use individual and collective safety equipment when required; * Perform other duties related to the position as needed by the area and leadership direction; * Monitor and support external initiatives in the city(ies) related to sales and Brisanet Group brand promotion; * When necessary, monitor and support internal and external store initiatives related to sales and Brisanet Group brand promotion; * Ensure operational support for Brisanet Group’s external operations, providing resources (training, equipment, tools, and information) enabling PAP teams to perform activities with quality; * Develop schedules and facilitate training programs for PAP, Kiosk, and NGC teams, and monitor their effectiveness; * Monitor city-level KPIs and targets for PAP, Kiosk, and NGC teams; * Supervise PAP, Kiosk, and NGC teams during initiatives; * Ensure documentation is available and up-to-date for external sales teams; * Apply disciplinary measures or terminate PAP, Kiosk, and NGC team members when necessary; * Conduct value-based feedback sessions for PAP, Kiosk, and NGC teams; * Hold periodic alignment meetings with leaders and their teams; * Monitor and manage all city-level KPIs where you perform your duties; * Collaborate with the Commercial Sales Coordinator to develop sales, marketing, and base retention strategies for the city under your supervision; * Implement actions to resolve issues or improve indicator performance; * Monitor results and provide support when necessary to Installation, Repair, and Merger teams operating in your supervised city; * Monitor customer satisfaction levels with Brisanet Group’s products and services; * Complete the GB dashboard and conduct regional GBs with the Growth Coordinator; * Assess the need for FTTH infrastructure expansion in your supervised city when necessary; * Measure and evaluate results of commercial strategies implemented in the city; * Attend administrative hearings related to PROCON and DECON when necessary; * Hold meetings with public and private authorities when necessary; * Represent the company and its interests before public and private institutions; * Customer service, tracking stalled sales, and customer support; * Participate in hiring new employees; * Process contract terminations; * Manage employee time records; * Support the IMOC department and S\&L Monitoring department (when requested); * Place purchases via Suplly when necessary; * Handle notary-related requests (signature authentication and contracts) when necessary; * Deliver and collect materials from other cities when necessary. **Requirements and Qualifications** * Currently pursuing a bachelor’s degree in Business Administration, Commercial Management, or related fields; * Experience managing people and sales teams; * Skills in KPI analysis, commercial strategies, customer service techniques, basic mathematics, and basic computer literacy; * Experience in market research and route planning; * Customer service experience; * Driver’s license "AB" and Defensive Driving certification. **Preferred Qualifications:** * Bachelor’s degree completed in Business Administration, Commercial Management, or related fields; * Administrative routines; * Proven experience in telecommunications sales; * Google tools (Sheets, Docs, etc.) **Additional Information** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that values personal and professional development; * Both horizontal and vertical work environment — you are the protagonist of your career!; * Meals (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Daycare Assistance; * PCD Dependent Assistance; * Payroll-deductible loans (after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discounts at higher education institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed internet (broadband) market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, an inland municipality in Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity from inland municipalities to state capitals**, actively contributing to Brazil’s digital transformation.