IT SUPPORT ASSISTANT - ESTÁCIO ALAGOAS

Description

Job Summary: Join a team committed to transforming education by serving as an IT Support Assistant to address challenges related to access and technology. Key Highlights: 1. Transform lives through education 2. Team focused on innovation and disruptiveness 3. Environment that values diversity and ethics **HERE, YOUR CAREER STARTS BIG.** **JOIN US AS AN IT SUPPORT ASSISTANT AT ESTÁCIO.** We have an ambitious project requiring a team willing to think originally and disruptively, with the goal of solving today’s major educational challenges: access, technology, customization, and student success. We are an energetic company—born large, delivering extraordinary results. Join this team! **COME TRANSFORM LIVES—INCLUDING YOUR OWN.** **Responsibilities and Duties** **The main challenges for an IT Support Assistant include:** * Replacing hardware components (memory, HDD/SSD). * Formatting and installing operating systems. * Configuring email accounts and peripherals. * Logging technical support tickets (Helpdesk). **Requirements and Qualifications** **We seek professionals with:** * Completed high school education * Currently pursuing a technical or undergraduate degree in IT/Computer Science (a strong advantage) * Hardware: Basic knowledge of assembling, maintaining, and installing computers, laptops, and peripherals (printers, mice, keyboards) * Software/Operating Systems: Knowledge of installing and configuring Windows (10/11\) and, occasionally, Linux * Office Suite: Proficiency in office productivity suites (Word, Excel, Outlook) * Networking: Basic understanding of computer networks, including cable crimping, IP configuration, and Wi-Fi setup **Additional Information** Work Location: Estácio Alagoas Work Schedule: Monday to Friday, from 8:12 AM to 5:00 PM; Saturdays from 8:00 AM to 12:00 PM. **At ESTÁCIO, you’ll find:** * **Tuition scholarships** up to 100% for employees, legal dependents, and affiliates (parents, siblings)—allowing up to three concurrent scholarships; * **Medical assistance**, fully subsidized for the employee and partially for family members, with employee co-payment responsibility; * **Optional dental assistance**, to support your oral health; * **Meal allowance or food voucher**, with flexible choice options to suit your needs; * **Wellhub or Totalpass**, offering flexible gym membership options; * **Wellz**, a mental and emotional well-being platform providing diverse forms of support—including access to individual online therapy; * **Wellness & Benefits Club**, featuring a dedicated program with exclusive benefits; * **Flexible dress code**, promoting our commitment to diversity; * **Life insurance**; * **SESC partnership**; * **Corporate University**, accessible via our exclusive Educare portal; * **Growth opportunities**: over 60% of current openings are filled through internal selection processes. Hybrid work model applies to all corporate offices across the company. Flexible working hours: We offer a Flexible Hours Policy for administrative corporate employees, allowing schedule options within company-defined time bands—including remote work. Extended remote work (home office): New mothers returning from maternity leave may work remotely for up to three months, depending on role requirements. We believe in the excellence of our education and therefore prioritize graduates from our institutions during recruitment. Commitment to inclusion: All positions are also open to people with disabilities—reinforcing how deeply we value diversity. **DIVERSITY: ESTÁCIO values diversity, and the additional information you provide in the diversity fields is extremely important to us—please be sure to complete them.** **AT ESTÁCIO, WE REVEAL THE BRIGHTEST IN EVERYONE.** We are one of Brazil’s largest and most respected educational institutions. For over 50 years, we have delivered high-quality education at scale nationwide. We operate across the entire country, offering undergraduate, postgraduate, and short-term courses—both on-campus and digitally. Our unwavering commitment to academic excellence and continuous investment in teaching ensure our institutions and programs receive top-tier quality ratings from the Brazilian Ministry of Education (MEC). We consistently nurture talent to uncover each student’s unique vocation. Students know we recognize in each person a diamond waiting to be polished. Together, we form a community of diverse profiles and dreams, present in every corner of Brazil. More than awarding diplomas, Estácio creates the conditions for new life stories to unfold. **PURPOSE** Educate to transform. **VISION** Deliver the best learning experience to an ever-growing number of students—efficiently, leveraging advanced technologies and valuing people—to ensure our students are prepared for real-world market challenges. **VALUES** **Student-Centered Focus** We all work for the student; we are passionate about education. **Ownership Mindset** We act like owners, proud of every delivery we make. **Results-Oriented** Every effort generates real, sustainable impact. **Educational Excellence** We exceed expectations, delivering the highest-quality training and experience across all segments we serve. **People-Centric Culture** We take pride in working here. We develop people and celebrate excellence. **Innovation and Technology** We integrate technology into all processes—empowering students, faculty, and staff. **Diversity and Ethics** We do what’s right—and honor differences. **WHAT YOU’LL FIND HERE?** We count on professionals who embrace innovation within a diverse, humble, and ethical environment. Our initiatives always place **the student at the center of decision-making**, because we consider their success as our own. With strong **digital culture adoption**, we operate through developing methodologies and content reflecting today’s challenges and needs. We’re guided by a **highly senior and competent leadership team**, ensuring strategic organizational direction. We are committed to reducing the national strategic challenge of Diversity & Inclusion, implementing a **structured program and consistently elevating this topic with senior leadership**. We are obsessed with **employee engagement**, having launched a structured eNPS program supported by five squads running in parallel—focused on continuous improvement of the employee experience. Within three months of launch, we’ve already implemented 14 improvements targeting career development and digital infrastructure. Have you considered joining this same purpose? \#VemPraEstácio