**DESCRIPTION:** Responsible for ensuring excellence in hotel processes, products, and services, promoting continuous improvement, guaranteeing compliance with quality standards, regulations, and certifications, and directly contributing to customer satisfaction and strengthening the organization’s quality culture. **RESPONSIBILITIES:** * Develop, implement, and maintain the Quality Management System; * Ensure compliance with applicable standards, regulations, and certifications; * Plan and conduct internal audits, and monitor external audits; * Analyze performance indicators and propose corrective and preventive actions; * Manage non-conformities and lead continuous improvement initiatives; * Conduct quality training and awareness activities; * Monitor operational processes to ensure adherence to established standards; * Collaborate with other departments to standardize and optimize processes; * Prepare managerial reports and presentations for senior leadership; * Manage the quality team, assigning tasks and monitoring results. **REQUIREMENTS:** * Bachelor’s degree in Administration, Engineering, Quality Management, Hospitality, Process Management, or related fields; * Proven experience in Quality Management, preferably within the hospitality or service sector; * Knowledge of Quality Management Systems, standards and certifications, internal and external audits, performance indicators (KPIs), continuous improvement tools, and managerial reporting. **BENEFITS:** * Salary; * Bonus. **WORK SCHEDULE** Monday to Friday: 08:00 AM to 06:00 PM