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The role covers multiple areas including customer support, customer service center (CSC), billing, cancellation, and retention, in accordance with company standards and policies.\n\n \n\nIf you are an attentive professional who delights customers and demonstrates a strong sense of ownership, Brisanet is the place for you!\n\n \n\nLet’s sail toward the future! **\\#JoinBrisanet**\n\n \n\n \n\n**Responsibilities and Duties** \n\n* Embody the organizational identity of the Brisanet Group;\n* Prepare reports, forms, or spreadsheets as requested;\n* Update departmental metrics when required;\n* Actively participate in organizational meetings and commitments when requested;\n* Use individual and collective safety equipment when necessary;\n* Perform other duties related to the position, according to departmental needs and leadership direction;\n\n\nCustomer Service Center (CSC)\n\n* Provide CSC (Customer Service Center) support, focusing on resolving requests: billing inquiries and service 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Contactar a posibles clientes, presentar información sobre los productos y servicios de la empresa. 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Hoy, estamos presentes en los nueve estados del Nordeste, llevando **conectividad de vanguardia desde el interior hasta las capitales**, contribuyendo activamente a la transformación digital en Brasil.","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1767520736000","seoName":"b2b-sales-consultant","supplement":null,"author":{"type":"author","userId":"796394143835951136","name":"João Silva","avatar":"https://uspic3.ok.com/post/image/a81864b6-9bf2-4542-a880-65753671907e.jpg","chatIcon":"https://sgj1.ok.com/yongjia/bkimg/chatIcon.png","chatAction":"okmain://jump/im/detail?params=%7B%22cateCode%22%3A%22jobs%22%2C%22postId%22%3A%226496265432012912%22%2C%22postName%22%3A%22Consultor+de+Ventas+B2B%22%2C%22shopAvatar%22%3A%22https%3A%2F%2Fsgj1.ok.com%2Fyongjia%2Fbkimg%2Fqos9oi9c__w192_h152.png%22%2C%22shopId%22%3A%22796394143835951136%22%2C%22shopName%22%3A%22OKer_beawe4k%22%7D&needLogin=true&clearTop=true","link":null,"phoneIcon":"https://sgj1.ok.com/yongjia/bkimg/phone.png","phone":null,"topSeller":null,"totalOnlineCnt":null,"totalSoldCnt":null,"shopAccount":true,"companyName":"Indeed","jobTitle":"HR ","activeTime":"","kycTag":null},"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-marcelino-vieira/cate-sales-reps-consultants/b2b-sales-consultant-6496265432012912/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"d61a7292-0c56-4373-9c2d-c1ce8a559731","sid":"4552e1d4-30a2-4093-9eda-20910e83c66f"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Pereiro,Ceará","unit":null}]},"addDate":1767520736876,"categoryName":"Sales Reps Consultants","postCode":null,"secondCateCode":"sales","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"4000,4241,4263","location":"CMMM+88 Uiraúna - 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Analyze problems, perform tests, and identify solutions to ensure network availability and quality. Design logical network architectures. Perform logical configurations on servers and equipment. Conduct traffic capacity studies and analyses. Analyze network traffic availability and quality.\n\n \n\nIf you are a detail-oriented professional who delights customers and demonstrates ownership, Brisanet is the place for you!\n\n \n\nLet’s sail toward the future! **\\#JoinBrisanet**\n\n \n\n \n\n**Responsibilities and Duties** \n\n* Embody the organizational identity of the Brisanet Group;\n* Prepare reports, forms, or spreadsheets as requested;\n* Propose improvements to area routines and processes;\n* Populate area performance indicators;\n* Actively participate in organizational meetings and commitments when requested;\n* Provide support to employees on matters related to the area;\n* Use individual and collective personal protective equipment (PPE) when required;\n* Monitor availability, capacity, and quality of links, servers, and the logical layer of GPON and DWDM networks;\n* Monitor system, site, and infrastructure component performance to detect environmental deviations and prevent outages, logging fault occurrences and tracking incident resolution;\n* Collaborate with other support levels to ensure rapid resolution, network availability, and quality;\n* Receive, log, and handle Level 3 technical support tickets focused on GPON and DWDM;\n* Execute periodic compliance processes (e.g., access validation, directory validation);\n* Perform connectivity tests;\n* Analyze GPON and DWDM network link issues, conduct tests, and identify solutions to ensure network availability and quality;\n* Design logical network architectures;\n* Design network deployment projects;\n* Perform logical configurations on servers and equipment;\n* Conduct traffic capacity studies and analyses;\n* Actively participate in crisis rooms impacting business operations;\n* Analyze network traffic availability and quality;\n* Perform configurations to ensure network traffic integrity;\n* Handle mission-critical incidents;\n* Create and maintain up-to-date technical procedures and knowledge base;\n* Establish standards, policies, and procedures for networks;\n* Plan, implement, verify, and troubleshoot logical network issues across multiple vendors and mobility infrastructures;\n* Provide administrative support to the Network and Optical Transmission Coordinator, as needed;\n* Open service requests for hosting, materials, and fleet.\n\n \n\n**Requirements and Qualifications** **Level I**\n\n \n\n* Currently pursuing a degree in STEM fields;\n\n **Levels II and III**\n\n \n\n* Completed bachelor’s degree in STEM fields;\n* Minimum 2 years of experience in the field;\n* Experience with Level 3 technical support;\n* Knowledge of routing, networking and servers, logical network configuration, network problem analysis, and technologies.\n\n **Preferred qualifications:**\n\n \n\n* Experience configuring servers and networks (protocols);\n* Familiarity with Google tools (Sheets, Docs), network security, and data transmission technologies such as GPON, DWDM, OTN, Ethernet, and MPLS;\n* Technical English proficiency.\n\n \n\n**Additional Information** \n\n* A work culture that respects and values people;\n* Internal events covering diverse topics;\n* A collaborative environment that fosters personal and professional development;\n* A flat and growth-oriented structure—meaning you are the protagonist of your own career!;\n* Meal benefits (Headquarters via cafeteria; Branches via iFood);\n* Co-payment Health Insurance Plan;\n* Dental Insurance Plan;\n* Life Insurance;\n* Childcare Assistance;\n* Assistance for Dependents with Disabilities;\n* Payroll-deductible loans (available after 6 months);\n* Up to 50% discounts on Brisanet Internet and BrisaMusic services;\n* Wellhub (Gympass);\n* Up to 60% discounts at Higher Education Institutions.\n\n \n\nWe have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. 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