We are looking for a **Technical Support Analyst** to monitor services provided to corporate clients (B2B, ISP and B2G) and to support corporate clients (B2B, ISP and B2G), addressing technical issues and queries related to the services provided. If you are an attentive professional who delights your customers and possess a strong sense of ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms or spreadsheets as requested; * Propose improvements to departmental routines and processes; * Populate departmental performance indicators; * Actively participate in organizational meetings and commitments when requested; * Provide support to employees on matters related to the department; * Analyze and propose improvements to operational routines, aiming to optimize departmental operations; * Use personal and collective safety equipment when required; * Perform other duties related to the position, according to departmental needs and leadership direction. * Monitor services provided to corporate clients (B2B, ISP and B2G); * Identify initial issues through system alerts; * Make first contact with the client to assess possible failures in their internal network or Brisanet’s network, and escalate to support teams to resolve the issue; * Support corporate clients (B2B, ISP and B2G), addressing technical issues and queries related to the services provided; * Resolve and track tickets opened for support teams; technical assistance may be provided on-site when necessary; * Schedule and monitor installations; * Monitor incidents and problems; * Escalate service requests; * Provide timely information regarding network outages and status. **Requirements and Qualifications** * Level I \- Currently pursuing a bachelor’s degree; * Levels II and III \- Completed bachelor’s degree with 2 years of experience in the field; * Basic computer skills. **Preferred qualifications** * Familiarity with Google tools (Sheets, Docs) and customer service techniques; * Basic knowledge of computer networks; * Cisco and MikroTik certifications; * Driver’s license \- categories AB. **Additional Information** * Work culture that respects and values people; * Internal events covering diverse topics; * Collaborative environment that fosters personal and professional development; * Horizontal and vertical workplace — you are the protagonist of your career!; * Meals (Headquarters via cafeteria and branches via iFood); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Childcare Assistance; * Assistance for Dependents with Disabilities; * Payroll-deductible Loan (available after 6 months); * Discounts of up to 50% on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discounts at Higher Education Institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity from rural areas to state capitals**, actively contributing to digital transformation in Brazil.