Nighttime Support Coordinator

Description

Job Summary: We are seeking a Nighttime Support Coordinator to lead the team responsible for the stability, performance, and reliability of Cometa Gaming's platforms during nighttime hours. Key Highlights: 1. Lead the nighttime support team, ensuring alignment and performance 2. Serve as the focal point for critical incidents and propose definitive solutions 3. Develop and train the team, promoting technical and behavioral growth We are a company in full expansion within the iGaming and sports betting sector, operating strategically and integrally to strengthen leading brands in this market. With a solid and continuously growing operation, we aim to consolidate our position among the top digital entertainment companies in the country. Our purpose is to deliver safe, innovative, and high-quality entertainment experiences, connecting technology, passion for sports, and commitment to excellence. We uphold a strong commitment to sound corporate governance practices, grounded in transparency, responsibility, and business sustainability. We believe Responsible Gaming goes beyond regulatory requirements—it is a value that guides our decisions and social initiatives. Our culture values people as the organization’s most important asset, encouraging talent development and fostering an environment of collaboration, well-being, and high performance. **Job Summary** We are seeking a Nighttime Support Coordinator to lead the team responsible for the stability, performance, and reliability of Cometa Gaming's platforms during nighttime hours. The professional will serve as both a technical and managerial reference, handling critical incident resolution as well as strategic team direction, driving continuous process improvement and ensuring operational excellence. **Your Responsibilities:** Lead and coordinate the nighttime support team, ensuring alignment, engagement, and performance; Act as the focal point for critical incidents, guiding diagnosis, prioritization, and resolution; Conduct root cause analysis (RCA) and propose definitive solutions to prevent recurrence of failures; Manage the demand pipeline, prioritizing tasks and ensuring SLA compliance; Facilitate communication between shifts (day/night), ensuring efficient information handover; Participate in and facilitate agile ceremonies (Daily, Planning, Kanban), promoting a culture of continuous improvement; Ensure delivery quality by reviewing code, documentation, and processes; Develop and train the team, fostering technical and behavioral growth of team members; Report key metrics, status updates, and relevant incidents to management and other involved areas. **Requirements:** * Bachelor’s degree in Computer Science, Computer Engineering, Systems Analysis, or related field. * Proven experience in backend development (Laravel) and frontend development (Vue.js) * Proficiency in SQL (MySQL/PostgreSQL), including query analysis and optimization * Experience with agile project management tools (Jira, Trello, ClickUp, Azure DevOps, Miro, Confluence) * Practical experience with agile methodologies (Kanban, Lean, XP) * Technical English proficiency for reading and communicating with international teams * Prior experience in coordinating/leading support, Level 3 support, or SRE teams **Nice-to-Haves:** * Knowledge of quality practices (CI/CD, automated testing) * Familiarity with monitoring and observability tools (Datadog, Sentry, New Relic) * Understanding of software architecture and microservices * Experience with AWS Cloud (EC2, S3, RDS) * Knowledge of Kubernetes and containers (Docker) * Technical certifications (Laravel, AWS, leadership)