**Job Description:** ---------------------- Achieve departmental goals and KPIs Provide support and resolve technical issues Log interactions and service requests in the system Identify opportunities for customer retention and loyalty Support more complex requests Suggest improvements to customer service processes Serve internal and external stakeholders Travel when required Comply with internal policies and Compliance regulations **Mandatory Requirements:** ------------------------------ High school education in progress Proficiency in Microsoft Office and experience in customer service operations Strong communication and problem-solving skills **Desirable Requirements:** -------------------------- Experience in the telecommunications sector is a plus **Employment Type:** -------------------------- CLT (Consolidated Labor Laws) **PwD (Persons with Disabilities):** -------- NOT APPLICABLE **Benefits:** --------------- Meal allowance/food voucher Starbem – Telehealth and Well-being Services Day off Group life insurance Corporate University – Mhnet Ensina Internet discount after probation period Transportation allowance Wellhub (Gympass) **Work Location:** ---------------------- MARAVILHA/SC MH **Working Hours:** ------------------------ Monday to Friday: 8:00 AM to 12:00 PM and 1:30 PM to 5:30 PM; Saturday: 8:00 AM to 12:00 PM **Additional Information:** --------------------------- Important: After completing your registration, remember to apply for the desired position. The process consists of two stages, and both are mandatory to validate your application. For questions or platform-related difficulties, contact us via WhatsApp at (49) 3198-8450.
João Silva
Indeed · HR
João Silva
Indeed · HR
