Administrative Assistant - E-commerce (Customer Service)

Description

Job Summary: Opportunity to work in customer service and support, interacting with physical stores and assisting in administrative routines within an expanding company. Key Highlights: 1. Opportunity for professional growth 2. Continuous development and growth 3. Successful career in a leading retail network SÃO JOÃO PHARMACY NETWORK is the largest pharmacy chain in Southern Brazil, with over 1,250 stores across the states of RS, SC, and PR, approximately 23,000 employees, and currently consolidating its leadership position through an aggressive expansion plan in these states. Join our team and build a successful career! In addition to competitive compensation and benefits aligned with our industry, we offer extensive opportunities for professional growth — something only the leading Southern Brazilian pharmaceutical retail network, currently undergoing rapid expansion, can provide. Grow and develop with us! **Responsibilities and Duties** * Customer service via email, chat, and telephone; * Support regarding inquiries, orders, exchanges, and returns; * Liaison with physical stores for e-commerce-related requests; * Administrative support for departmental routines. **Requirements and Qualifications** * Completed high school education; * Strong verbal and written communication skills; * Basic computer literacy and familiarity with customer service systems; * Shift schedule of six days on, one day off, from 1:30 PM to 10:00 PM. **Additional Information** * Meal Allowance (Alelo); * On-site cafeteria or restaurant; * Transportation Allowance or Chartered Transport; * Unimed Health Plan; * Dental Plan; * Gympass/Wellhub; * Partnerships with Higher Education Institutions; * Pharmacy Discount Program; * SESC Benefits; * Extended maternity and paternity leave (Corporate Citizenship certified); * Newborn Kit for maternity or paternity leave. SÃO JOÃO PHARMACY NETWORK is the largest pharmaceutical retail chain in Southern Brazil and the fourth-largest nationwide, currently reinforcing its leadership position through an ambitious expansion plan. We operate over 1,200 stores across more than 300 municipalities in the three Southern states (RS, SC, and PR), supported by over 23,000 dedicated employees committed to caring for people's health. To support this large-scale operation, we maintain two modern operational centers located in Passo Fundo/RS and Gravataí/RS, ensuring greater agility and efficiency in logistics and distribution. **Our Mission**: To enable health and quality of life while ensuring business growth and sustainability. **Our Vision**: To be recognized for our ability to serve, grow, and share — valuing people and promoting health sustainably. **Our Values**: Agility, commitment, determination, discipline, teamwork, innovation, resilience, and relentless focus on results. Grow and develop with us! Accelerate your career at Brazil’s leading Southern pharmacy network!!! **\#JoinSaoJoao**