General Manager

Description

Job Summary: Lead store operations, ensuring business results, customer satisfaction, and comprehensive team and unit management. Key Highlights: 1. Lead and develop a team to foster a productive environment 2. Strategic management of sales and customer service 3. Experience in business management and the automotive market * **POSITION: GENERAL MANAGER** * Employment Type: CLT * **Working Hours: 08:00 to 18:00** * Remuneration: To be negotiated \*Main Responsibilities\* * Lead store operations by monitoring performance indicators, defining commercial strategies, and ensuring consistent results and high levels of customer satisfaction. * Manage and develop the team, promoting engagement, goal tracking, and a healthy, productive work environment. * Oversee people management for the unit, including recruitment, onboarding, integration, performance evaluations, feedback, working hour control, vacation management, and HR coordination. * Ensure adherence to sales and service standards, supporting the team in negotiations, validation of commercial terms, and deal closure. * Ensure proper use of commercial management and data analysis tools to increase conversion rates and continuously improve results. * Manage vehicle flow, defining sales, trade-in, and pricing strategies. * Handle administrative and financial management of the store, including cost control, expenses, cash, and inventory. * Maintain relationships with suppliers, partners, and service providers, ensuring quality and contractual compliance. * Provide customer service when necessary, ensuring technical support, issue resolution, and customer retention. * Monitor market trends and competition to support strategic decisions for the unit. * Represent the company at events and within the local community. * Ensure store opening and closing procedures, safeguarding assets, security, compliance with internal policies, and proper use of PPE. **\*Requirements\*** * Prior experience: Must have previously held this position * Experience: Minimum 5 years as Sales Manager and/or After-Sales Manager. * Completed or ongoing undergraduate degree in Business Administration, Marketing, Management Processes, Economics, Finance, or related fields * Preferred: Postgraduate degree or MBA in Commercial Management, People Management, or Business Management. * Intermediate proficiency in Microsoft Office / LibreOffice * Sales negotiation techniques and knowledge of the company’s products and services * People management * Business management * Automotive market **\*Benefits\*** * Transportation allowance * Meal voucher * Life insurance * AVUS Star Bem * Educational partnership program * Unimed health plan * Uniodonto dental plan * Annual profit-sharing bonus (PLR) * Gympass/Wellhub fitness membership Minimum Education Level: Technical Course