Operational Assistant

Description

Job Summary: The Operational Assistant performs operational activities, organizes documents, contributes to quality control, and monitors processes to optimize services. Key Highlights: 1. Perform operational activities and organize documents 2. Contribute to operational quality control and audits 3. Monitor processes and mediate resolutions with customers **Address:** Rodovia Engenheiro Fabiano Vivacqua \- odd side, Morro Grande, Cachoeiro de Itapemirim \- ES, Espírito Santo. ZIP Code 29318\-405 **Working Hours:** Monday to Friday, 07:00 to 16:30 // Saturday, 08:00 to 12:00 We are Patrus Transportes, a company that values people as its greatest asset and puts passion into every detail. Eye-to-eye communication is a fundamental principle, and honoring our word as a guarantee demonstrates transparency and responsibility. We continuously seek the best paths and remain committed to achieving optimal results. If you're interested and wish to join this team that works daily to keep Brazil moving — connecting industries and people — Let’s go then... **WHAT YOU WILL DO AS AN OPERATIONAL ASSISTANT:** * Perform operational department activities, preparing and organizing documents to contribute to process improvement and enhancement, standardization, and service quality provided by the Company. * Contribute to Operational Quality Control by conducting audits, updating systems with appropriate corrective actions, and ensuring data quality and reliability. * Monitor processes and mediate resolutions with customers and branches, contributing to problem resolution and delivering the best possible service to all involved parties. * Assist in monitoring performance and effectiveness indicators. * Be responsible for sending information to branches and assisting in required reporting by relaying incident-related information. * Assist in controlling and resolving open pending alerts in the system. * Analyze reports. * Participate in meetings/training sessions, fulfilling scheduled hours, and making verbal contact with peer teams when requested. Minimum Education: High School (Secondary Education) * Life Insurance CCT G * Health Plan * Meal Voucher * Fuel Allowance * Baby Kit * Gympass * School Kit * Academic Training Program * Dental Plan \- Sest Senat Agreement