**Job Description and Responsibilities:** **Working Hours:** MON–FRI 08:00–17:20, SAT 08:00–12:00 **Level:** Operational **Employment Type:** Permanent – CLT labor code • Provide telephone and chat customer support, answering customer inquiries • Maintain detailed records of customer interactions, including service history, orders placed, guidance provided, and issue resolutions • Identify customer problems or dissatisfaction, handle complaints effectively, and seek solutions to ensure customer satisfaction. **Requirements:** Completed High School education Reside in Cachoeiro de Itapemirim; Basic computer skills and digital customer service experience **Benefits:** Medical insurance, Dental insurance, Commissions, Pharmacy benefits, Life insurance, Transportation allowance