E-commerce + CRM Assistant

Description

Job Summary: Professional to handle abandoned cart recovery, CRM management, repurchase campaigns, and digital customer relationship management. Key Highlights: 1. Work in a young environment that values creativity and innovation 2. Collaborative environment with autonomy and continuous development 3. Real opportunity for professional growth **Who We Are** Eletrofrigor specializes in the resale of parts, components, and supplies for maintenance of refrigeration and air conditioning systems—from residential to industrial lines—and large-scale installations such as supermarkets, hotels, and offshore facilities. If you seek to work at a young company that values creativity and innovation, enjoy collaborating in an autonomous environment, and wish to join a dynamic team undergoing constant development, join us! We are expanding and looking for professionals ready to grow with us. **Job Mission:** Recover abandoned carts. Manage CRM funnels and segmentation. Create repurchase campaigns. Actively engage customers via email and WhatsApp. Strengthen digital customer relationships. **Main Responsibilities:** * Customer database management * Segmentation by profile (Technician, Corporate, Region, Age, etc.) * Repurchase and reactivation campaigns via email marketing * Abandoned cart recovery * Purchase behavior analysis through monitoring of customer navigation on the website * Customer relationship nurturing sequence **Requirements:** * Degree in Marketing, Process Management, or Business Administration * Intermediate Excel skills * Experience with CRM and email marketing * Experience with e-commerce * Experience with proactive customer outreach * Knowledge of sales funnel **Preferred Qualifications:** * Experience in retail parts sales * Knowledge of marketing automation * Experience with CRM tools (RD, HubSpot, Edrone, etc.) * Knowledge of digital sales channel metrics **Compensation and Benefits:** * Salary: R$ 2.000,00 * Meal Allowance or Food Allowance with monthly value of R$ 500.00 * Health Insurance * Dental Insurance * Pharmacy Benefit * Academic Incentive Program * Student Benefit – Educational Institution (Grau Educacional) and Kroton * Birthday Day Off * Pharmacy Benefit * SESC Benefit * Life Insurance * Transportation Allowance * Dynamic, collaborative, growing workplace offering real opportunities for professional growth. 100% On-site position – Eletrofrigor Niterói **Working Hours:** Monday to Friday, 8:00 AM to 5:48 PM (Days off on Saturdays, Sundays, and Holidays)