Hospitality Agent

Description

Job Summary: The Hospitality Agent ensures customer well-being, safety, and satisfaction through welcoming service and handling of requests, in compliance with internal policies. Key Highlights: 1. Focus on customer well-being and satisfaction 2. Humanized and welcoming service 3. Continuous professional development The **Hospitality Agent** is responsible for meeting customers’ accommodation needs, contributing to their well-being, safety, and satisfaction in accordance with internal policies. **Responsibilities and Duties** Escort the customer and their companion to the bed and/or Orange Room; Serve as the primary contact for customer service (SAC); Visit patient rooms to identify customer needs and provide service focused on hospitality and the well-being of patients and visitors; Coordinate supplementary services (manicure / hairdresser / barber / makeup) – seek out partners; Direct and resolve customer complaints and requests; Record customer feedback via e\-mail / Protheus; monitor and respond to customer feedback in person or by phone upon discharge (phone follow-up within 10 business days); Schedule and accompany pet visits within the institution; Organize birthday celebrations and support festive events for customers; Conduct perception surveys with hospitalized patients; Conduct surveys with mothers of newborns discharged from the Neonatal Intensive Care Unit (NICU); Produce video content for the Nossa Vocaçãomédica website; Inquire about hospitalized patients’ preferred forms of entertainment and strive to accommodate them to improve their stay; Resolve complaints from patients and companions in the PSI, PSA, CDI, and inpatient units regarding related issues; Lack of understanding of HU rules / disagreement with HU processes. **Requirements and Qualifications** **What you need:** * Bachelor’s degree in Psychology, Social Work, or related field; * Basic computer skills; * Interpersonal relationship techniques. **Additional Information** **Why you’ll love working at Unimed Sul Capixaba?** ---------------------------------------------------------- **Great Benefits!** * Profit-sharing and results-based bonus * Meal voucher * Childcare allowance * On-site meals (Exclusively for Unimed Hospital) * Transportation voucher * Dedicated parking (Exclusively for Unimed Hospital) * Morning and afternoon coffee **For your health and well-being** * Health insurance (extendable to dependents) * Dental insurance (extendable to dependents) * Life insurance * Pharmacy network agreement * Rest area * Psychological support program * Workplace gymnastics * Running group * Gym network agreement * Totalpass * Nursing mother support room * Parenting program **For your professional development** * University and school partnership agreements * Corporate education program * Individual development plan **We recognize and value you** * Birthday gift * “You in the Spotlight” program * Recognition for years of service * Double meal voucher in the month of marriage **We love team bonding** * Happy Hour * Employee scavenger hunt * June Fest (Festa Junina) * Year-end party At Unimed Sul Capixaba, we are more than a healthcare assistance provider. We are a Medical Cooperative with 35 years of history, built upon the pillar of human-centered care. Our extensive service network, covering 30 municipalities in Espírito Santo, offers a complete health ecosystem, including: Hospital, Maternal-Child Hospital, Emergency Care Unit, Unimed Diagnostics, Unimed Oncology, Unimed Cardiology, Specialty Center, Unimed Laboratory, Preventive Health Programs, Home Healthcare, Integrar – Special Therapies Unit, Senior Care Space – Together, and Occupational Health. **Recognition and Excellence:** Our commitment to quality and well-being is reflected in our achievements: **GPTW Certification (Best Companies to Work For)** 1st Place in Espírito Santo 1st Place in the Healthcare Sector nationwide 32nd Place nationwide (Large Organizations category) **ONA Level 3 Certification** Unimed Hospital and Maternal-Child Hospital accredited with ONA (National Organization for Accreditation) excellence **The World's Best Hospitals Ranking** Top hospitals in Brazil according to The World’s Best Hospitals national ranking by Newsweek and Statista Inc. **ESG (Environmental, Social and Governance) Certification Seal** Unimed Sul Capixaba Operator, Unimed Hospital, and Maternal-Child Hospital **HIMSS Level 7 Certification** Hospital with international certification attesting to the use of Information Technology in healthcare support **Our Way of Caring:** We believe that a welcoming and safe work environment is fundamental to the professional and personal development of our employees. Therefore, we cultivate a culture based on: * Quality of life at work * Continuous development * Courtesy and humanization * Agility and safety