IT SUPPORT TECHNICIAN N2 (INTERMITTENT)

Description

Job Summary: Professional required for sporadic IT technical support, performing incident diagnosis, resolution, and user guidance. Key Highlights: 1. Flexible work arrangement according to company needs 2. Opportunity to enhance technical support skills 3. Collaboration in the knowledge base **JOB POSTING \| IT SUPPORT TECHNICIAN N2 \- INTERMITTENT** **How does intermittent work function?** * The professional works sporadically and/or covers vacations, being called upon as needed by the company. * CLT employment contract: Compensation for days worked \+ 13th salary and vacation pay. * Payment proportional to hours worked at the client site. * Availability during working hours to respond to on-call requests is required. **Work Location and Schedule:** * Location: Cachoeiro do Itapemirim/ES * Schedule: 9:00 AM to 6:00 PM **What We Offer:** * Salary: BRL 12.72 per hour worked \+ Availability Bonus: BRL 100.00 for the first coverage day * The availability bonus will be paid to professionals who promptly respond to the company’s call for coverage assignments when necessary (maximum of 10 calls per month) * The availability bonus is disbursed via a corporate card provided to the professional for their unrestricted use * **Benefits:** ️ Meal Allowance: BRL 31.59 per workday Transportation Allowance ️ Life Insurance SESC Membership **What We Seek:** * Education: Completed high school; * Certificate of completion for a Microsoft Office 2010 course (minimum 20 hours) * Certificate of participation in a microcomputer assembly and configuration course (minimum 20 hours) * Microsoft Certified Systems Administrator (MCSA) Windows 7 certification (or higher) * Prior experience (minimum 6 months) in IT technical support **Responsibilities:** * Receive and provide on-site technical support for requests escalated from Level 1; * Perform incident diagnosis and resolution; * Maintain organized network cabling racks in the data center (CPD); * Clarify doubts and guide users regarding software, applications, information systems (both commercial and internally developed), hardware, policies, and procedures — including usage, availability, installation, and configuration; * Escalate unresolved issues to Level 3; * Evaluate and suggest improvements to enhance technical support quality and reduce incident volume; * Contribute to drafting new knowledge base articles or updating existing ones whenever necessary. **Note: Intermittent positions serve as an excellent entry point into the field, with potential for permanent hiring.** Do you fit this profile? Minimum Education Level: High School (Secondary Education) Desired Education: * Computer Science, Undergraduate Degree * Information Technology, Undergraduate Degree * Systems Analysis and Development, Undergraduate Degree * Computer Networks, Technical Course