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We are collaborative people delivering solutions in education, health, safety, technology, innovation, strategic intelligence, and leadership development.\n\n **Our values**\n\n* We respect people and value collective achievements.\n* We act with ethics and transparency, which fills us with pride.\n* Challenges motivate us to innovate and continuously improve.\n* We always strive for a perfect score.\n\n**Our purpose**\n\n \n\nWe bring together diverse talents with one common goal: **Transforming lives and boosting businesses to develop Espírito Santo.**\n\n \n\nAnd we want you on this journey!\n\n \n\nIf you're looking for an innovative, collaborative environment full of challenges, Findes is the right place to grow and make a difference.\n\n \n\nCome **INSPIRE** with us!\n\n **Responsibilities and duties** \n\n* Receive and assist customers in person, by phone, or through digital channels, empathetically and proactively identifying needs and offering solutions (courses, services, and products) aligned with the Institution's portfolio;\n* Act in a consultative and commercial manner, presenting SESI and SENAI's competitive advantages and guiding customers through enrollment, registration, or contracting;\n* Prospect and retain customers by conducting follow-ups and maintaining active relationships with the customer base, aiming to increase conversion and retention rates;\n* Prepare customized budgets and monitor customer responses until the sale is finalized;\n* Support the promotion of marketing campaigns, events, and relationship programs, encouraging engagement and repeat purchases;\n* Accurately register and update customer information in management and control systems, ensuring data integrity and traceability;\n* Issue and authenticate receipts, record payments, and manage financial tracking of services provided;\n* Maintain organization and updates of physical and digital files and documents, ensuring compliance with institutional standards;\n* Perform administrative support tasks related to customer service, such as opening service tickets, entering data, and monitoring internal requests;\n* Assist in scheduling and executing services, keeping the calendar updated (blocks, new time slots, rescheduling, etc.);\n* Ensure customers receive clear and effective communication regarding services, results, and documents, maintaining high levels of satisfaction and trust;\n* Follow internal customer service and sales procedures, contributing suggestions for continuous process improvement;\n* Perform other related activities of similar nature and complexity as directed by leadership.\n\n \n\n**Requirements and qualifications** **Required:**\n\n* High school diploma;\n* Experience in sales and in-person customer service.\n\n**Desirable:**\n\n* Technical or higher education, in progress or completed.\n\n **Additional information** \n\nRecognized with the GPTW (Great Place to Work) seal as one of the best companies to work for in Espírito Santo, we also offer:\n\n **VACANCY DETAILS:**\n\n* Salary: BRL 2,536.83\n* Contract: Indefinite-term CLT\n* Workload: 40 hours per week\n* Working hours: 07:30 AM to 4:30 PM\n\n **BENEFITS:**\n\n* Meal allowance BRL 1,005.00 (Ifood or Comprocard);\n* Unimed health plan (extended to dependents);\n* Transportation allowance;\n* Life insurance;\n* Total Pass (app providing access to gyms, studios, and physical activities);\n* Starbem (wellness app offering medical, psychological, and other well-being services);\n* Childcare allowance BRL 332.65 (available for children from 4 months to 2 years and 11 months);\n* Discounts on Sesi/Senai services (education, culture, and leisure);\n* Disability dependent allowance BRL 639.76;\n* Profit Sharing Program (subject to achieving targets);\n* Performance evaluation and feedback culture;\n* Partnerships with Educational Institutions (tuition discounts);\n* Corporate Education Platform for continuous training.\n\n **FOR YOU**\n\n\nWho believes in the power of opportunities to transform lives.\n\n **FOR THE INDUSTRY**\n\n\nThat seeks greater competitiveness to boost businesses.\n\n **FOR ESPÍRITO SANTO**\n\n\nThat believes in development as the path to a better future.\n\n **Transforming lives and boosting businesses to develop Espírito Santo** \\- This is the purpose that drives us every day!\n\n \n\nWe believe great transformations begin with people. 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