Job Summary: Customer service or post-sales professional responsible for tracking orders, providing support, recording interactions, coordinating across departments, and analyzing feedback for continuous improvement. Key Highlights: 1. Experience in online communication and customer service/post-sales. 2. Dynamic environment with strategic training for innovation. 3. Opportunity to build long-lasting customer relationships. * Track orders and deliveries, ensuring deadlines are met. * Provide customer support by responding to inquiries and resolving issues related to purchased products or services. * Maintain detailed records of customer interactions. * Coordinate with other departments to resolve pending issues. * Monitor and analyze customer feedback, proposing improvements to customer service and post-sales processes. * Assist in managing returns and exchanges, ensuring procedures are correctly followed. * Contribute to building long-lasting customer relationships, promoting loyalty. * Offer additional services critical to product maintenance. ***REQUIREMENTS*** * Experience in telephone, email, and WhatsApp communication (online environment); * Experience in customer service or post-sales; * High school diploma or higher education; * Proficiency in computer skills and Microsoft Office; * Strong written and verbal communication skills; * Responsive to rules and instructions; * Challenge-oriented profile; * Motivated and proactive; * Team player; * Willingness to attend supplementary courses and training sessions; ***WORK ENVIRONMENT*** Work format \- On-site A dynamic and challenging environment that implements strategic training to drive innovation and maintain a leading commercial position in the industry. ***Working Hours***: Monday to Friday \- 8:30 AM to 6:00 PM Saturdays \- 9:00 AM to 1:00 PM Employment Type: Full-time CLT Compensation: R$1\.800,00 \- R$3\.200,00 per month Benefits: * Medical assistance * Education allowance * Life insurance * Meal voucher * Transportation voucher Work Location: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
