Job Summary: Join a successful team that values good relationships and breathes technology and innovation, providing incident support and updating solutions. Key Highlights: 1. Being part of a team that values good relationships 2. We breathe technology and innovation 3. Providing support for hardware and system incidents Hi, how are you? If you are a connected individual, driven by challenges, and understand that relationships form the foundation of digital transformation, now is your moment to join a successful team that values good relationships! Here, we breathe technology and innovation—come join us! **Responsibilities and Duties** * Register and escalate calls at the Service\-Desk center; * Provide support for incidents related to hardware, operating systems, and customer applications within pre\-defined timeframes; * Verify, develop, and update solutions for the knowledge base; * Ensure adherence to agreed service and resolution timeframes for tickets; * Follow security guidelines for unlocking and changing corporate system passwords; * Identify, through queries, tickets not yet addressed whose service deadlines have already expired, alerting the responsible technician about pending items. **Requirements and Qualifications** * Bachelor's degree (in progress or completed), preferably in Information Systems, Computer Science, or Networking. * 1 year of experience as a Support Technician. * Technical English for reading. * Basic certification in the relevant field. **Additional Information** Interested? Then come explore our benefits: * Health and Well\-being: **Birthday day off**, **Wellz**, an innovative solution for Mental and Emotional Health, **Unit**, for financial well\-being. And of course, don’t forget our partnership with **Wellhub**. * Benefits: **Meal and/or food allowance**, **Medical Assistance**, **Dental Assistance**, and we offer **Life Insurance**. * Mobility: **Transportation allowance or Fuel assistance**. * Education: Discounts at partner educational institutions and **English** as part of professional development. With over 20 years in the market, Nexa is a company that identifies, designs, implements, and supports technological solutions and services for various types of enterprises, focusing on innovation, efficiency, improvements, and results in its deliveries. **OUR VALUES** **Good Relationships:** Embedded in our culture, good relationships drive great achievements. **Trust:** We believe in the bonds we establish. Our partnerships are grounded in transparency and credibility. **Sense of Urgency:** We strive to deliver the best possible outcome in the shortest possible time.
João Silva
Indeed · HR
João Silva
Indeed · HR
