Field Support Technician

Description

Job Summary: A professional providing in-person and remote support to resolve hardware, software, and connectivity issues, with a focus on Modern Workplace. Key Highlights: 1. In-person and remote support for end users 2. Support for Windows 11, Outlook, and Office systems 3. Application of ITIL best practices and report generation **Job Description:** DXC Technology helps global enterprises modernize their mission-critical IT systems and operations, optimize data architectures, and ensure security and scalability across public, private, and hybrid cloud environments. The world’s largest enterprises and public-sector organizations rely on DXC to deliver services that drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues at DXC.com. **About the Area** The **Modern Workplace** team is responsible for delivering innovative solutions for digital work environments, ensuring productivity, security, and an enhanced user experience. We leverage modern technologies, specialized support, and agile processes to transform how our clients work. **Core Responsibilities** * Provide in-person and remote support to end users to resolve hardware, software, and connectivity issues. * Diagnose and resolve faults in devices (computers, smartphones, printers). * Configure and support Windows 11, Outlook, and the Office suite. * Assist with VPN, LAN/Wi-Fi network, and mobile device configuration. * Use remote support tools and ticket management systems. * Execute procedures in accordance with ITIL best practices (Incident Management). * Prepare reports and follow internal processes to ensure service quality. **Basic Qualifications** * General knowledge of Windows 11. * Familiarity with Active Directory (AD) and Outlook configuration. * Basic knowledge of networking (LAN/Wi-Fi) and VPN. * Familiarity with the Office suite and remote support tools. * Knowledge of mobile device (iPhone, smartphones) and printer support. * Experience diagnosing hardware-related issues. * Technical English proficiency for reading and writing. * Basic understanding of ITIL (Incident Management). * Prior experience providing end-user IT support is a plus. **Behavioral Qualifications** * Strong verbal and written communication skills for interacting with stakeholders at all organizational levels. * Proactivity, punctuality, and organization. * Analytical ability and attention to detail. * Good interpersonal skills and teamwork orientation. * Ability to follow processes and develop procedures. **What We Offer?** A comprehensive benefits package, competitive salary, and our core values make DXC one of the most important and attractive employers worldwide. At DXC, our goal is to provide equitable opportunities while respecting individual differences, thereby fostering a healthy balance between professional and personal life and enabling continuous career growth. If you seek challenges within a pleasant, multinational work environment, then we definitely want to learn more about you. Apply now using the links below, or directly for a position via our careers portal: https://jobs.dxc.technology You can also find us at: https://www.facebook.com/DXCTechnology/ https://www.linkedin.com/company/dxctechnology At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. **Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.**