Facilities Analyst - Focus on Internal Support

Description

Job Summary: We are seeking a Facilities Analyst with a focus on Internal Support to provide technical assistance and process automation for a technology company serving restaurants. Key Highlights: 1. Technical support to users and efficient incident resolution 2. Process automation and integration of internal systems 3. Proactive contribution to the area's evolution and reduction of operational tasks **We are looking for a new team member to join our Facilities team as a Facilities Analyst, focused on Internal Support!** Can you imagine being part of one of the largest restaurant technology companies in Brazil? We serve over **19,000 customers** nationwide and are the **leading cloud-based management software provider** for the foodservice industry! Moreover, we are one of iFood’s **Super Integrators**, delivering a complete solution — from **Point of Sale to Back Office**. Amazing, right? And there’s more: **iFood is our investor!** This means we’re experiencing exponential and accelerated growth — and therefore, we seek people who share our energy, our drive to innovate, and our ambition to revolutionize the food service market while growing alongside us!  **Responsibilities and Duties** **What will be part of your daily routine** * Provide technical support to users (on-site and remote), ensuring efficient incident resolution; * Register, classify, and handle tickets in the system (Pipefy or similar); * Diagnose and resolve hardware and software issues; * Prepare and configure equipment for new employees (onboarding); * Perform preventive and corrective maintenance on IT assets; * Manage equipment inventory and movement; * Create, modify, and remove system access (Google Workspace and internal tools); * Apply security best practices (2FA, least privilege); * Develop and maintain automations using n8n (or similar); * Automate processes such as onboarding, offboarding, and access provisioning; * Integrate internal systems (Google, Pipefy, Slack, among others); * Identify opportunities for improvement and reduction of manual tasks; * Document operational workflows and processes; * Act proactively toward the area’s evolution, aiming to reduce operational workload through automation and process structuring. **Requirements and Qualifications** **What we expect from you** * +2 years of experience in technical support; * Knowledge of hardware and operating systems; * Experience with ticketing tools; * Solid knowledge of Google Workspace administration; * Basic networking and infrastructure knowledge; * Ability to structure logical workflows (validation, conditions, steps); * Genuine interest in automation and continuous improvement; **What will set you apart here** * Practical experience with n8n or other automation tools; * Knowledge of REST APIs and webhooks; * Experience integrating systems; * Scripting basics (Python, JavaScript, Bash); * Familiarity with IT support best practices (ITIL); * Experience with monitoring tools (RMM); * Strong differentiator: having already built real-world automations in production environments. **Additional Information** **Liked it? Calm down — there’s more!** Here, you’ll also enjoy: **Meal Allowance** — R$ 35/day **Health and Dental Plan**, with monthly fee **fully covered by Saipos** **Life Insurance** **Birthday Day Off** **Wellhub** **Complete Equipment Kit** **Remote Work Allowance** — R$ 180 **Extended Maternity Leave** and **Extended Paternity Leave** We are a SaaS technology company and the **Brazilian leader in food service management solutions**. More than just software, we are strategic partners to over **15,000 establishments**, helping each business optimize operations, reduce costs, and increase sales. **We’re passionate about simplifying life for those immersed in the day-to-day realities of restaurants — and we achieve this through agility, intelligence, and education!** We operate **comprehensively**, integrating management needs into a single platform and accelerating the digital transformation of restaurants, bars, and delivery services across the country. We are **backed by iFood** and growing rapidly, empowering thousands of operations. Here, you’ll find a team passionate about technology, autonomy, and innovation — making a real impact on our customers’ daily lives. If you seek **challenges**, **growth**, and the chance to help **build something great**, **Saipos** is **your place!**