Help Desk Assistant | IT

Description

Job Summary: Grupo Herval is seeking a Help Desk Assistant to provide operational IT support, ensuring business continuity and contributing to continuous process improvement. Key Highlights: 1. Operational support to business sectors and units 2. Monitoring and resolution of IT incidents 3. Support in stabilizing systems and infrastructure **Let’s grow Grupo Herval together?** Founded in 1959, Grupo Herval is a Rio Grande do Sul-based company. Headquartered in Dois Irmãos, it operates across diversified segments and maintains presence in all regions of Brazil. Currently, the group comprises 20 brands spanning industry, commerce, and services—including consortia, insurance, construction, and finance. To sustain our brands and growth, we seek engaged professionals committed to our businesses—individuals who focus their efforts on exceeding expectations of both internal and external customers! **Opportunity** to join our **Information Technology** team as a **Help Desk Assistant** in Dois Irmãos/RS. Join the **Grupo Herval** team! **Responsibilities and Duties** * Provide operational support to company sectors and business units, acting as a point of contact for IT-related requests; * Identify, escalate, and monitor incidents and problems with other technology areas; * Resolve daily operational requests, seeking alternatives to ensure business continuity; * Support system and infrastructure stabilization during failures; * Assist internal users in clarifying operational questions; * Contribute to continuous improvement of support and service processes. **Requirements and Qualifications** * Technical or undergraduate degree in progress or completed in IT-related fields; * Basic knowledge of Microsoft Office Suite; * Interest in learning and developing within the technology field; **ADDITIONAL QUALIFICATION (PREFERRED):** * Experience in customer service or technical support. **Additional Information** **HERE’S A TIP:** * We seek proactive individuals who enjoy debating ideas and exploring ways to help the company and colleagues continuously evolve. Candidates should be capable of making decisions based on analysis and discussion, and always open to sharing knowledge and learning from others. Do you see yourself here? Then join us! :) **WHAT WE OFFER:** * Significant discounts through the Employees’ Association (partnerships in commerce, health, wellness, and education); * Professional recognition and growth via Internal Opportunities. * On-site meals—because flavor and convenience matter! * Meal allowance for flexible use! * Comprehensive outpatient clinic: clinical care, chiropractic, and physiotherapy to support your holistic well-being! * Dental care—because a beautiful smile makes all the difference! * Psychological support platform to strengthen mind and heart! * Transportation allowance or shuttle service to simplify your commute! * On-site parking for a stress-free arrival! * Corporate Education Platform to encourage constant learning! * Exclusive employee channel offering special discounts across Grupo Herval companies. * Attractive telecommunication plan to keep you always connected! * Payroll-deducted loans to support your personal goals and achievements! Collaborative environment—because together, we are unique! * Join this team packed with benefits! **Become Herval!** **Note:** Benefits may vary depending on the regional labor union. **ADDITIONAL INFORMATION:** * Work Location: Dois Irmãos/RS * Employment Type: On-site. * Working Hours: Monday to Saturday, from 10:00 AM to 5:00 PM. * Grupo Herval values diversity and welcomes candidates of all disabilities, ethnicities, genders, sexual orientations, generations, and mindsets. Since 1959, **Grupo Herval** has built a reputation for excellence, leadership, and commitment to quality across multiple sectors. With over 25 brands spanning industry, B2B, retail, e-commerce, and services, our nationwide presence offers outstanding opportunities for **talented professionals like you**! We value our employees and are committed to providing a welcoming, inclusive workplace with ample room for your development. We continuously improve, and our research and development of new technologies combine **quality and tradition** with environmental stewardship and sustainable use of natural resources. Join our team and let’s build a success story at Grupo Herval. **Become Herval!**