Receptionist

Description

Job Summary: Reception and patient service professional responsible for appointment scheduling, lead conversion, and customer satisfaction at the clinic. Key Highlights: 1. Prompt and efficient in-person and telephone patient service. 2. Lead conversion into customers and patient retention. 3. Optimization of the appointment schedule and reduction of cancellations. Receive and welcome patients professionally and courteously, schedule and follow up on appointments, and execute strategic actions to convert leads into customers—contributing to clinic growth and patient satisfaction. Ensure execution in accordance with company-established standards. \* * Receive patients at the clinic, both in person and by telephone, providing prompt and efficient service; \* * Clarify inquiries regarding services, pricing, and hours, ensuring a positive experience; \* * Proactively and responsively contact leads generated through marketing campaigns or referrals; \* * Maintain updated patient records and monitor the lead conversion funnel—from initial contact through appointment scheduling—to ensure patient retention; \* * Ensure achievement of established targets; \* * Monitor and record reasons for non-conversion, where applicable, to support strategic adjustments; \* * Manage appointment and follow-up schedules, optimizing time slots to avoid conflicts and reduce cancellations; \* * Confirm appointments in advance and track no-shows, rescheduling as necessary; \* * Record and update patient data in the clinic’s system; \* * Generate reports related to patient service, lead conversion, and patient satisfaction; \* * Assist in organizing documents and files related to patient service; \* * Support clinic promotional campaigns by contacting leads acquired via social media, advertisements, or events; \* * Reinforce the clinic’s service differentiators during all interactions. Employment Type: Permanent CLT Compensation: R$1\.518,76 \- R$2\.485,50 per month Benefits: * Meal allowance * Transportation allowance Work Location: On-site