Receptionist

Description

Job Summary: Receive patients, schedule appointments, manage leads, and contribute to the clinic's growth while ensuring patient satisfaction. Key Highlights: 1. Professional and courteous patient service 2. Strategic lead management for conversion 3. Appointment scheduling optimization and patient retention Receive and welcome patients professionally and courteously, schedule and follow up on appointments, and execute strategic actions to convert leads into clients, contributing to the clinic's growth and patient satisfaction. Ensure execution in accordance with company-established standards. \* * Receive patients at the clinic in person and by phone, providing prompt and efficient service; \* * Clarify questions regarding services, pricing, and hours to ensure a positive experience; \* * Proactively and responsively contact leads generated from marketing campaigns or referrals; \* * Maintain updated records and track the lead conversion funnel—from initial contact through appointment scheduling—to ensure patient retention; \* * Ensure achievement of established targets; \* * Monitor and record reasons for non-conversion, where applicable, to inform strategic adjustments; \* * Manage consultation and follow-up appointment schedules, optimizing time slots to avoid conflicts and reduce cancellations; \* * Confirm appointments in advance and monitor no-shows, rescheduling as necessary; \* * Record and update patient data in the clinic's system; \* * Generate reports related to patient service, lead conversion, and patient satisfaction; \* * Assist in organizing documents and files related to patient service; \* * Support clinic promotional campaigns by contacting leads acquired via social media, advertisements, or events; \* * Reinforce the clinic's service differentiators during interactions. Employment Type: Full-time CLT Compensation: R$1\.518,76 \- R$2\.485,50 per month Benefits: * Meal allowance * Transportation allowance