We are **Quality Digital**! Learn more about us: * **A phrase that defines us** \- We are IT solutions experts and passionate about innovation! * **To infinity and beyond** \- We are *\#borderless*. Our team is spread across Brazil and around the world. * **Our culture** \- Even though we are apart, we are united. We hold ceremonies to stay closer, share knowledge, and keep up with the latest news from our company! * **We are diverse** \- One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment, valuing and promoting plurality. Therefore, **everyone has a place here**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our goal** \- To empower our clients' businesses through innovative and sustainable solutions. Are you ready to join us on this journey? **Responsibilities and duties** **What are we looking for?** A proactive, committed individual with strong interpersonal skills to join our Technical Support team. **Your day-to-day responsibilities will include:** * Registering and managing tickets, handling Level 1 and Level 2 requests; * Providing support for operating systems and software installation, Office Suite, networks, printers, peripherals, as well as desktop and notebook maintenance; * Performing directory mapping, configuring POP/Exchange email, Lotus Notes, user profiles, VPN, Active Directory, and IP settings; * Monitoring, responding to, and updating tickets in the database to prevent queues that could compromise project SLAs and minimize ticket backlog; * Creating and updating the knowledge base, procedures, support scripts, and problem-resolution documentation in the KCS portal. **Requirements and qualifications** * Knowledge of network troubleshooting, microcomputing, software and hardware, service desk tools, operating systems, Office Suite, and smartphones/mobile devices. **Preferred qualifications** * Bachelor’s degree in Technology. **Work schedule** * ****7:30 AM to 5:18 PM, Monday through Friday. * Work model: 100% on-site in Bento Gonçalves/RS. **NOTE:** Hey! If you don’t meet all the job requirements, we still invite you to apply! We’ll carefully review your profile considering all your qualifications. **Additional information** **What you’ll find here:** * A conducive environment for **learning** and **professional growth** * **Performance evaluations** and **feedback**, aimed at continuous development of our people * **Meal and/or food allowance** for grocery shopping and meals * **Medical and dental assistance** so you and your family stay healthy * **Pharmacy partnership** offering discounts on medications * **Childcare assistance**, per current policy * **Gym membership partnership** to encourage physical activity * **SESC partnership** for varied cultural and leisure activities * **Partnerships for your studies**, including language learning, technology training, and online course platforms * **Payroll-deductible loans** with attractive rates + financial education program * **Corporate University and learning paths**, featuring diverse content on technology, soft skills, market trends, and much more * **Employee referral program**, with opportunities for rewards and bonuses * **Group life insurance** Here, stories are never in short supply! So, how about grabbing your cup of coffee, tea, juice, or favorite beverage and learning more about us, falling in love with what we do, checking out our open positions, and joining this ever-growing team?
João Silva
Indeed · HR
João Silva
Indeed · HR
