Job Summary: Professional responsible for in-person and multichannel customer service, performing plan maintenance, registration updates, cancellation reversals, and prospecting for new customers. Key Highlights: 1. In-person and multichannel customer service 2. Comprehensive plan maintenance and registration updates 3. Prospecting for new customers and cancellation reversals Providing in-person customer service and support through other communication channels. Performing full plan maintenance (e.g., monthly fee collection, adding or removing dependents, equipment rental and return, and other activities as per established processes, as well as addressing customer inquiries and providing guidance regarding plans and partner services). Updating member registration information. Contacting members to update their plans. Handling customer cancellation requests with the aim of reversing them, as well as processing plan transfers and changes in membership ownership. Participating, when necessary, in promoting group events and promotions. Printing, requesting signatures, and delivering required documents to customers. Explaining plans and completing sales contracts for prospective customers. Office opening and closing procedures. Prospecting for new customers by requesting referrals from members visiting the office or via digital channels. Maintaining cleanliness and organization of the workspace, and restocking office supplies, cleaning materials, coffee, candies, and other items.
João Silva
Indeed · HR
João Silva
Indeed · HR
