Provide technical support for hardware, software, and IT services. **Responsibilities and Duties** * Respond to hardware and software service requests via helpTI (or another similar tool) or in person; * Complete payment requests according to company-defined rules; * Contact, monitor, and manage IT vendors; * Participate in projects by executing part or all of the assigned activities; * Administer Windows and Linux servers, including monitoring, updates, hardening, and troubleshooting; * Manage virtualized environments using Hyper\-V, including creation, maintenance, and optimization of virtual machines; * Configure and administer virtualization resources such as virtual switches, internal/external networks, VHD/VHDX disks, checkpoints, and VM replication; * Administer Active Directory (users, groups, OUs, GPOs, permissions, and security policies); * Administer essential infrastructure services such as DHCP, DNS, File Server, Print Server, and IIS; * Perform storage management, volume management, quotas, permissions, and backup/restoration routines; * Monitor host and VM performance, identifying CPU, memory, disk, and network bottlenecks; * Use and administer server management and monitoring tools (e.g., WSUS, Zabbix, PRTG); * Perform preventive and corrective maintenance on physical servers, virtual servers, and infrastructure equipment; * Manage update policies and apply security patches to servers and corporate services; * Implement continuous improvements in the server environment to enhance availability, performance, and security. * Install and configure workstations with all required IT software and services per company standards and regulations; * Monitor and manage monitoring tools; * Support IT service management (ITIL); * Maintain up\-to\-date technical knowledge through self\-study, courses, training sessions, discussion forums, etc.; * Train end users; * Develop support documentation; * Prepare analyses and reports and execute tasks as requested by management; * Understand, practice, and promote the company’s Integrated Management Policy, committing to perform job duties in accordance with current procedures and programs; contributing to achieving defined objectives and goals, and supporting compliance with organizational management system requirements and its effectiveness. * Position sensitive to the OEA Security Program. **Requirements and Qualifications** Required: Completed undergraduate degree in Computer Engineering or related fields. Desirable: ITIL knowledge, Oracle database knowledge, Unix operating system knowledge, Cisco equipment and services knowledge, Microsoft certification. Languages: Intermediate English desirable. **Additional Information** **Working Hours:** Monday to Thursday: 8:00 AM to 5:30 PM; Friday: 8:00 AM to 4:30 PM, with a 1\-hour break daily. **Benefits:** * Health and dental insurance; * Meal allowance / food voucher; * Transportation voucher; * Life insurance; * Profit\-sharing program (PLR); * Pharmacy discount program; * Payroll\-deducted loans; * Discounts at language schools and universities. **We are HT Micron**, an industry providing **advanced semiconductor products**. Our portfolio includes memory solutions for computers, mobile phones, and smart TVs, as well as System\-in\-Package connectivity solutions for the Internet of Things (IoT). We are a Brazilian company, majority\-owned by the South Korean HANA Micron Group, headquartered in São Leopoldo/RS. We seek professionals who want to do things differently—individuals ready to innovate and grow alongside our team! We highly value our people and uphold the following core values: * Customer focus with excellence: Be a trusted partner for our customers. * Collaboration: Leverage collective effort. * Owner’s mindset: Pursue high performance, embrace challenges, and assume responsibility. * Diversity: Value the skills and competencies of every individual. * Innovation: Continuously improve every day. * Value creation: Focus on results and collective high performance. Do you identify with us? Apply to our open positions or submit your resume to our talent pool and join our team!! *Our selection processes are completely free of any fees or charges.*