Browse
···
Log in / Register
Job Summary: Help Desk professional for technical support in telecommunications, customer service, problem diagnosis, and record maintenance. Key Highlights: 1. Technical support for telecommunications networks 2. Agile resolution of technical issues 3. Customer request handling and follow-up **HELP DESK** **Job Description:** Provide customer service and technical support for telecommunications networks; register and track ombudsman requests, complaints, inquiries, and other customer needs; seek solutions promptly while adhering to the company's service protocols. Conduct basic evaluations of customer equipment (modem, Wi-Fi router, telephone lines); install and uninstall software or tools for internal and external customers; maintain up-to-date records of all customer interactions; and ensure effective follow-up. Resolve basic issues during the first contact, with support from other team members when necessary; clearly define the company's and customer's respective responsibilities; explain clearly and responsibly what actions need to be taken—even in cases outside the company’s direct scope—in order to exceed technical responsibility and offer assistance whenever possible. **Requirements:** Prior experience in this role; basic knowledge of technologies such as Wi-Fi, internet connectivity, and communication protocols (e.g., ICMP, LAN, WAN); familiarity with telecommunications networks; basic understanding of telephony protocols such as SS7 and SIP. Knowledge of GPON networks and related technologies; ability to diagnose and resolve issues (troubleshooting). Familiarity with ERP management systems (MKSolutions); experience in customer service. **Minimum Education Level:** High School Diploma **Work Schedule:** Monday to Friday, from 08:00 to 18:18\. **Benefits:** Transportation allowance Meal allowance Food allowance Medical and dental assistance *Apply via the Divulga Vagas portal!* Follow Divulga Vagas on Instagram: @divulgavagas.oficial
