Customer Service Assistant

Description

Job Summary: The professional will provide agile, clear, and humanized service to members, clarifying doubts, registering requests, and mediating communication to ensure satisfaction and retention. Key Highlights: 1. Agile and humanized service to members 2. Focus on customer satisfaction and retention 3. Effective mediation between members and internal departments See the job responsibilities: \- Provide service to members, ensuring agile, clear, and humanized support while assisting with association-related service requests; \- Clarify doubts, register and follow up on requests, contributing to customer satisfaction and retention; \- Register and monitor requests, ensuring timely handling according to established deadlines; \- Mediate communication between members and internal departments (claims, finance, legal), ensuring prompt resolution; \- Safeguard customer experience by proactively addressing conflicts and dissatisfaction. **Main Responsibilities:** * Provide service to members via phone, WhatsApp, and e\-mail; * Register requests, complaints, and incidents in the system; * Update member records. **Requirements:** * Completed high school education; * Experience in customer service; * Knowledge of vehicle protection, insurance, or claims processes is a plus; * Basic/intermediate Microsoft Office proficiency; * Familiarity with administrative routines. **Competencies:** * Strong verbal and written communication skills; * Empathy and courtesy; * Organizational ability and demand management skills; * Active listening and problem-solving skills. Compensation: R$1\.799,00 \- R$1\.800,00 per month Benefits: * Meal allowance * Transportation allowance Work Location: On-site