Technical Support Analyst

Description

Job Summary: Multichannel technical support and administration of IP telephony systems, omnichannel platforms, CRM, Docker, and Linux, as well as automation implementation. Key Highlights: 1. Multichannel technical support 2. Administration of IP telephony systems and omnichannel platforms 3. CRM configuration and automation implementation Provide multichannel technical support (chat, phone, e\-mail, WhatsApp) Administer IP telephony systems Manage omnichannel platforms and their integrations; Configure and support CRM systems; Administer Docker containers and Linux servers; Implement customer service automations (chatbots, APIs); **Required Skills:** Linux, Docker, IP/VoIP Telephony, Networking, PostgreSQL database, REST APIs and webhook-based integrations; Currently enrolled in or graduated from a Technology-related degree program; Experience with telecommunications platforms, CRM, omnichannel, automation, or AI; Experience in B2B technical support or specialized customer service; Knowledge of technical documentation and monitoring tools; **Salary:** R$ 2\.300,00 \+ Transportation Allowance \+ Lunch at a partner restaurant; **Employment Type:** CLT. **Minimum Education Level:** Technical Course