Commercial Services Assistant

Description

Job Summary: Perform administrative and commercial routines, ensuring high-quality customer service and pursuing continuous improvement of processes and services. Key Highlights: 1. Performing administrative and commercial routines 2. Ensuring high-quality customer service 3. Pursuing continuous process improvement Join CPFL Group and Boost Your Career! Commercial Services Assistant (affirmative action position for persons with disabilities and/or INSS-rehabilitated individuals) Where You Will Work: São Leopoldo/RS Work Model: On-site Company: RGE – A company of CPFL Energia Group Prerequisites: * High school diploma required (technical or undergraduate studies in progress preferred); * Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) required; * SAP knowledge preferred; * Customer service experience preferred; * Must be a person with disability (PcD) or INSS-rehabilitated; * Must reside in São Leopoldo or neighboring cities (upon assuming the position). Your Day-to-Day Responsibilities: Perform administrative and commercial routines, ensuring prompt and courteous customer service while complying with procedures, current legislation, and quality policies, through monitoring of processes across various service channels. Pursue continuous improvement focused on customer satisfaction, services provided by partners and other agencies, and contribute to enhancing the company’s image. Conduct analysis and commercial management of the electrical damage compensation process and other customer requests, aiming to maintain quality standards and established deadlines. Key Activities and Responsibilities: * Handle requests for electrical and non-electrical damages throughout all process stages, in compliance with current legislation and internal regulations. Ensure adherence to deadlines stipulated by sectoral regulation. * Receive, dispatch, monitor, archive, digitize, and manage documents under your responsibility. * Identify and suggest continuous improvements to processes within your area, always prioritizing productivity and safety, applying best practices. Monitor deadlines, quality, standards, and progress of service orders relevant to your area, in accordance with current regulation and legislation. * Support regulatory inspections as well as internal audits and Regulatory Compliance control points. * Contribute to developing training on specific processes for employees. * Execute internal controls management, audits, inspections, manage indicators, track results, and provide information and support needed by the area. * Provide necessary support to internal and external customers regarding inquiries, systems, methodologies, and processes within the area. Address complaint notes arising from processes under your responsibility, including generating actions in commercial systems. Seek customer satisfaction in accordance with current regulations. What We Offer: * Transportation Allowance; * Meal Allowance; * Medical Assistance; * Dental Assistance; * Childcare Assistance (subject to eligibility rules); * Life Insurance; * Profit Sharing Program (PLR); * Gympass; * “Fale Comigo” Program (free and confidential telephone-based advisory service for psychological, legal, financial, and social support). Learn More About Us: We operate in Brazil’s electric power sector and boast a solid history since 1912, contributing to the development of the cities and states we serve through solutions in generation, transmission, distribution, energy trading, and service provision. Since 2017, the Group has been part of State Grid—the world’s largest electric power company—strengthening our growth strategy and leadership in Brazil’s electric power sector. Through our distribution companies, we deliver electricity to over 10 million addresses, serving more than 22 million people efficiently via our service network. We believe diverse teams and an inclusive environment for all individuals are essential to the sustainability of innovative organizations focused on customers; therefore, we value diversity and guide our actions to ensure an inclusive culture and equal opportunities for everyone. Want to learn more about CPFL Group? Visit: https://www.grupocpfl.com.br/