Job Summary: Manage the customer portfolio with a focus on retention, growth, and profitability of the base, identifying opportunities and strengthening commercial relationships. Key Highlights: 1. Focus on customer portfolio retention, growth, and profitability. 2. Development of relationships with decision-makers and influencers. 3. Strategic engagement for commercial demands and brand strengthening. Manage the customer portfolio with a focus on revenue generation, retention, and business expansion, identifying opportunities, negotiating solutions, and strengthening commercial relationships to ensure sustainable growth of the customer base. **Responsibilities and Duties** * Manage the customer portfolio, focusing on retention, growth, and profitability of the base. * Identify business opportunities (upsell and cross\-sell), proactively engaging with customers. * Conduct commercial negotiations, including contract renewals, price adjustments, upgrades, and sales of new solutions and services. * Develop and present commercial proposals, ensuring competitiveness and alignment with customer needs. * Commercialize licenses, services, and solutions, overseeing the entire sales cycle until closure. * Renegotiate contracts, balancing customer satisfaction with business profitability. * Develop relationships with customers’ decision-makers and influencers, expanding commercial opportunities. * Conduct periodic meetings and visits, focusing on generating new demands and strengthening commercial ties. * Act as a strategic point of contact for commercial demands, coordinating internally when necessary. * Identify strategic customers for case development and brand strengthening. * Monitor the portfolio lifecycle, anticipating cancellation risks and acting to retain revenue. **Requirements and Qualifications** * Currently pursuing a bachelor’s degree in Commercial Management, Business Administration, or Managerial Processes. * Knowledge of: * Consultative sales techniques * Commercial negotiation * Customer portfolio management **Additional Information** Benefits: Meal allowance; Transportation voucher; Wellhub; Corporate University, Development Tracks, Career Plan, Training programs; Investment in professional career through courses and certifications; Health plan assistance; Flexible working hours; Profit-sharing program; Life insurance; Hybrid work model; Equipment provision; Excellent management practices; GPTW award-winning company. **What does success mean to you?** Whatever your answer may be, we believe success is directly linked to happiness and appreciation for everyone. Therefore, we attribute the leadership of all change to the more than 1,000 professionals who currently make up the CIGAM team. Our Agents of Transformation are engaged individuals seeking new career challenges and, above all, aiming to make a difference. Professionals who believe evolution only happens through initiative, flexibility, and passion for what they do. Thus, we have built a determined, innovative, and service-ready team—making us one of the companies certified as a Great Place to Work by GPTW since 2008\.
João Silva
Indeed · HR
João Silva
Indeed · HR
