Telecom Activation and Support Technician

Description

Job Summary: We are seeking proactive and communicative professionals to provide customer service and technical support, with emphasis on agility, quality, and safety. Key Highlights: 1. Committed to diversity and inclusion 2. Growth-oriented environment that values relationships and transparency 3. Focus on workplace safety and professional development **We seek candidates who enjoy taking on challenges.** **People with Disabilities and/or Rehabilitated Professionals—Your Talent Is Precious to Us!** We are committed to building a diverse and inclusive talent pool. We believe true innovation stems from diversity and inclusion. Our mission is to simplify life through technology and connectivity, and to achieve this, we value every individual who contributes to our success. **We Cultivate a Growth-Oriented Environment:** Interpersonal relationships highly valued. Determination to achieve results. Transparency in all our actions and communications. **Responsibilities and Duties** * Handle customer activation requests and manage support and maintenance tickets for services provided by the unit; * Provide technical support to customers, ensuring agility, quality, and compliance with established standards; * Participate in training and development programs whenever required, aiming for continuous professional improvement; * Perform tasks with focus on workplace safety, adherence to internal policies, and preservation of company assets. **Requirements and Qualifications** PROACTIVITY. Driver's License Class "B" AVAILABILITY GOOD COMMUNICATION SKILLS ABLE TO WORK IN A TEAM **Additional Information** **Regarding benefits, we offer:** * RVI – Incentive-based variable remuneration, * Profit and Results Sharing Program (PLR); * Childcare allowance; * Life insurance; * Meal voucher; * Food allowance; * Transportation voucher; * Mobility allowance; * Unimed health plan; * Dental plan; * Discounts at gyms (TotalPass); * C4Life; * Internet and mobile telephony plans with discounts. Nice to meet you—we are Brasil TecPar! For three decades, we have pursued the exciting mission of **simplifying life through technology and connectivity**, transforming Brazil’s digital future. We are a diverse team of technology enthusiasts united by our commitment to creating impactful solutions that improve people’s lives across the country. We are recognized by the ABRINQ Foundation as a “Child-Friendly Company.” Additionally, we hold certifications including ISO 27001, KINDNS, Brazilian GHG Protocol Program, and Move for Good! By Q2 2025, we grew by 70.5% and have already connected over one million customers nationwide. Today, we have more than 4,000 TecFriends spread across 8 Brazilian states. Every voice is valued, every idea is an opportunity to make a difference, and **every effort is recognized through semiannual Profit and Results Sharing (PLR).** Here, you’ll have the freedom and support to explore your passions, develop your skills, and reach your full potential. More than connecting—we’re about evolving, always. Shall we move forward—together? \#JoinUsAsATecFriend