Receptionist

Description

Job Summary: Responsible for greeting and assisting guests during the night shift, ensuring security, service standards, operational continuity, and financial reliability of the hotel through daily auditing of hotel movements. Key Highlights: 1. Ensure security and excellence in nighttime guest service 2. Perform check-in/out and control of entries/exits 3. Support administrative tasks and provide courteous service Attend to, greet, and support guests during the night shift, ensuring **security**, **service standards**, **operational continuity**, and **financial process reliability**, through daily auditing of hotel movements. Schedule: **12x36** Working Hours: 7 a.m. to 7 p.m. MAIN RESPONSIBILITIES **Guest Service and Reception** * Perform guest check\-in and check\-out * Answer and route telephone calls * Provide information about the hotel, services, and local tourist attractions * Process reservations and system entries * Control entries and exits * Support reception administrative tasks * Ensure courteous and efficient service **TECHNICAL COMPETENCIES AND SKILLS** * Familiarity with CMNET / TOTVS is desirable * Experience in hospitality reception is desirable * Basic computer skills (e\-mail, reports, spreadsheets) **REQUIREMENTS** * Completed high school education (technical or higher education in Hospitality, Tourism, or related fields is desirable) * Prior experience in hotel reception or nighttime auditing (preferred) **ADDITIONAL INFORMATION** * Commission on reservations made * Performance-based bonuses for unit results Employment Type: Full-time, Permanent CLT Salary: R$1\.600,00 \- R$2\.000,00 per month Benefits: * Medical assistance * Dental assistance * Education allowance * Food basket * Partnership agreements and commercial discounts * Free parking * Meal voucher * Transportation voucher Work Location: On-site