We are looking for an IT Assistant to join our team. If you are a dynamic professional with attention to detail, this could be the perfect opportunity for you. For 32 years, Distribuidora DSL has operated with excellence in the marketing and distribution of products and services, always seeking profitability and sustainable growth. We work with the largest and best brands in the market, offering a diverse portfolio covering cleaning products, food, household goods, confectionery, and automotive items. Our commitment is to precisely meet the needs of each shopper’s purchasing profile, strengthening our partnership with customers. If you seek to join a team that values excellence and positive impact, Distribuidora DSL is the place for you. **Responsibilities and Duties** * First- and second-level IT support for incidents, provided in person, by phone, or via helpdesk system; * Functional and operational support for Polibrás and WinThor systems, including registrations, queries, operational routines, and user guidance; * Registration, tracking, prioritization, and closure of incidents according to SLA; * Microcomputer support (desktops, laptops, printers, data collectors, and peripherals); * Installation, configuration, and updating of operating systems and corporate software; * Support in managing user access, permissions, and system profiles; * Assistance in identifying recurring failures and suggesting improvements to systems and processes; * Liaison with vendors and external support for opening and tracking incidents; * Support for hardware and software inventory routines; * Escalation of critical incidents to higher-level support. **Requirements and Qualifications** * Currently pursuing or completed undergraduate degree in Information Technology, Information Systems, Computer Networks, or related fields. * User support and assistance experience; * Experience with Polibrás and WinThor systems; * Experience with helpdesk systems; * Basic knowledge of hardware and software; * Windows operating systems; * Networking fundamentals (TCP/IP, Wi-Fi); * Basic knowledge of networks and servers. **Additional Information** * Market-competitive remuneration; * Bonus policy; * Profit-sharing plan (PLR); * Health insurance; * Dental insurance; * Life insurance; * Meal allowance; * Basic food basket; * Transportation allowance; * Partnerships with various institutions, among others. * Working hours: 7:30 AM to 5:30 PM, with a 1-hour and 12-minute break — Monday through Friday. We invite you to become part of a dynamic and talented team where you can develop your skills and grow professionally. At our company, we value teamwork, innovation, and commitment to excellence. If you seek a stimulating work environment with opportunities for continuous learning and challenging projects, join our team!