Senior Field Technician

Description

Job Summary: IT professional focused on end-user support, resolution of hardware, software, and network incidents, equipment management, and procedure documentation. Key Highlights: 1. Comprehensive technical support for hardware, software, and network. 2. IT inventory management and incident ticket tracking. 3. Opportunity to document procedures and suggest improvements. **Main Responsibilities:** * Support users with questions regarding standard software (e.g., Office); * Respond to and resolve hardware, software, and network incidents within SLAs; * Perform IMACs (Installations, Moves, Adds, and Changes of equipment); * Assist in onboarding new employees; * Manage and organize the IT equipment inventory; * Track incidents with vendors and third parties; * Log and track support activities in the ITSM tool; * Configure, install, and maintain equipment, including in data centers (hands-on and eyes-on); * Document procedures and propose improvements. **We are looking for someone with:** * Bachelor's degree completed in Information Technology, Information Systems, Computer Networks, or related fields; * Technical knowledge of hardware, networks, operating systems, and Microsoft Office suite; * Experience with ticketing tools and Level 2 support processes; * Proactive, organized, and communicative profile. **Work Model:** On-site **Benefits:** Medical insurance Dental insurance Childcare allowance Profit-sharing program Life insurance Meal allowance Food voucher Transportation allowance Minimum Education: Bachelor's Degree