Customer Technical Support (Machines/Equipment)

Description

Job Summary: Remote technical support, follow-up on requests, and consolidation of information to continuously improve services. Key Highlights: 1. Remote technical support for customers 2. Communication with international customers (Intermediate/Advanced English) 3. Technical knowledge in Electrotechnics, Electromechanics, or Automation **OPPORTUNITY:** **Position:** Customer Support **Location:** Novo Hamburgo – RS **Work Model:** On-site **Working Hours:** * Monday to Thursday: 7:30 AM to 5:30 PM; * Friday: 7:30 AM to 4:30 PM\. **Responsibilities:** * Receive customer calls and provide remote technical support; * Conduct follow-up on completed support interactions to ensure proper tracking of requests; * Escalate unresolved issues from the first contact to the manager or responsible team; * Consolidate information regarding recurring problems and their respective solutions, sharing it with the technical support team; * Monitor performance indicators (KPIs) related to remote support; * Assist with back-office activities related to support services. **Requirements:** **Intermediate or advanced English proficiency, with ability to communicate effectively with international customers;** Proficiency in Office 365 tools; Technical course in **Electrotechnics, Electromechanics, or Automation** (in progress or completed); Willingness to travel occasionally; Strong communication skills, organizational abilities, and analytical skills. **Benefits:** Salary: To be negotiated; Meal allowance; Transportation allowance; Health insurance. Employment Type: Full-time CLT Compensation: Up to R$4\.500,00 per month Benefits: * Medical assistance * Fuel allowance * Meal allowance * Food allowance * Transportation allowance Work Location: On-site