Browse
···
Log in / Register
Job Summary: This role involves technical support, installation, configuration, and maintenance of hardware, software, and applications, and assisting with various IT tasks. Key Highlights: 1. Customer service and guidance for internal and external customers 2. IT technical support 3. Installation and maintenance of hardware, software, and applications Education Completed high school with specific courses applicable to the field of work OR completed secondary-level technical education applicable to the field of work. Experience * Customer service for internal and external customers; * Technical support routines; Knowledge Information systems relevant to the field of work; installation, assembly, maintenance, and configuration of hardware, software, and applications; Responsibilities Provide service and guidance to internal customers, external customers, and suppliers. Perform activities related to identification, diagnosis, resolution, and monitoring of incidents/service requests in technical support for users of Information Technology services, in accordance with pre-established standards. Provide initial assistance and/or escalate specific technical requests when necessary. Perform installation, configuration, and maintenance activities for hardware, software, and applications, in accordance with pre-established standards. Assist in backup procedures, disk space management, user registration/deletion, and file organization and maintenance. Assist in preparing reports, correspondence, texts, and documents related to the area. Assist in tracking the status of Information Technology Management services. Manage inventory of materials within the area. Work Location SENAI LAJEADO Benefits **Benefits: For Your Health:** Medical Assistance / Group Medicine \- UNIMED; Dental Assistance \- SESI/RS, payable only upon use; Group Life Insurance \- No deductions or contributions! For Your Commute: Parking \- Check availability of spaces at your unit; Transportation Allowance \- Based on your needs; Chartered Transportation \- Buses available only for FIERGS HEADQUARTERS in Porto Alegre; In case of travel, vehicles or travel expense reimbursement may be provided. For Your Meals: Ticket Flex (meal/food allowance) \- R$ 1\.298,00 per month; On-site Restaurant \- Check availability at your unit; For Your Wallet: Private Pension Plan \- For financial health, we offer an exclusive pension plan for our employees via https://www.indusprevi.com.br/site/default.asp; Childcare Allowance \- R$370.00 for children up to 60 months old; best part: amount is updated annually; CRESUL \- Cooperative for savings and mutual credit; FUSERGS \- A foundation supporting our employees \- https://fusergs.org.br/; PDP \- Financial subsidy for employees with at least 6 months of service within the FIERGS system, supporting studies from elementary school through technical training, language courses, and up to doctoral programs! PAE \- Support program offering professional and confidential assistance to employees and their legal dependents regarding emotional, social, legal, and financial matters. Objective Test Content PORTUGUESE Text comprehension and interpretation; contextual meaning of words and expressions. **MATHEMATICS Numerical Sets:** properties, operations. Functions, equations, and linear systems. Arithmetic mean. Financial Mathematics: simple and compound interest. Percentages. Ratios and proportions, simple and compound rule of three. Geometry: units of measurement, perimeter, area, volume, Pythagorean theorem. LOGICAL REASONING Mathematical logical reasoning. Quantitative logical reasoning. Numerical logical reasoning. Analytical logical reasoning. Critical logical reasoning.
