We are supporting a **large industrial sector company** in the search for a **Level 1 Technical Support Analyst**, to work **on-site in Farroupilha/RS**. We are an ecosystem that transforms careers, accelerates businesses, and drives innovation through talent development and placement. Our purpose is to connect people and companies, offering solutions that promote digital transformation and foster a culture of continuous learning. ### **Responsibilities** * Receive, register, and efficiently and courteously resolve support requests (by phone, email, or system). * Escalate complex incidents to Level N2 or N3 teams, monitoring their resolution. * Configure access for new employees or permission changes in the Windows environment (user and domain). * Prepare (receive and deliver) notebooks and desktops for employees (install OS, basic software, and perform tests). * Provide Level 1 support for thermal printers and other peripherals (installation, driver configuration, and resolution of minor connectivity issues). * Configure VPN access on workstations for remote users. * Configure and manage access permissions to modules and functionalities within the Totvs ERP system (as directed by N2/N3). * Infrastructure routines. * Document technical procedures and create a knowledge base (FAQ). * Perform basic network diagnostics, including connectivity tests and IP verification. ### **Requirements and Qualifications** Mandatory: * Previous experience in Level 1 Technical Support roles (Help Desk/Service Desk). * Solid knowledge of Windows operating systems (installation, network configuration, and user/domain management). * Familiarity with networking concepts and configuration (TCP/IP, Wi-Fi). * Ability to configure and troubleshoot VPN connections. * Clear communication skills and focus on excellent user service. Preferred (not mandatory, but valued): * Knowledge and experience supporting Totvs ERP (permission and access configuration). * Experience providing support for thermal/barcode printers. * IT certifications (e.g.: ITIL Foundation, Microsoft MCSA/MTA). ### **Employment and Benefits** * **100% on-site work** in Farroupilha/RS. * Cooperative employment model. * On-site cafeteria.