Job Summary: Company seeks a Customer Support Assistant to handle calls, perform follow-ups, escalate issues, and monitor KPIs. Key Highlights: 1. Receive and handle customer calls remotely 2. Monitor remote customer service KPIs 3. Assist with service back-office tasks Company seeks a Customer Support Assistant in Novo Hamburgo. **Responsibilities:** Receive and handle customer calls remotely. Perform follow\-up on remote service processes. Escalate unresolved issues to the manager. Consolidate problems and solutions and share cases with the technical support team. Monitor remote service KPIs. Assist with service back-office tasks. Previous experience as a Support Analyst, Customer Service Agent, Customer Service Assistant, or Support Coordinator may indicate alignment with some of the responsibilities of this position. Bachelor's degree in progress Required experience **Compensation and Benefits:** * Salary: 4\.500,00 * Meal Allowance * Transportation Allowance * Health Insurance **Additional Information:** * Employment Type: Permanent \- On-site * Schedule: Full-time * Working Hours: Monday to Thursday, from 07:30 to 17:30. Friday, from 07:30 to 16:30\.
João Silva
Indeed · HR
João Silva
Indeed · HR
