Account Manager

Description

Job Summary: Experienced professional to manage customer satisfaction, gross margin, revenue, accounts receivable delinquency, and the full order lifecycle, while leading teams and optimizing commercial KPIs. Key Highlights: 1. Contract satisfaction and profitability management. 2. Team leadership and commercial cycle management. 3. Strategic contract negotiation and adjustments. Scope of Responsibilities: * Contract Customer Satisfaction Management * Accountability for Gross Margin, Revenue, and Accounts Receivable Delinquency of Contracts * Preparation and negotiation of annual contract adjustments and spot adjustments * Commercial management of the entire order lifecycle (from order receipt to delivery to the customer) \- Customer Service * Management of Coordinator and Junior Manager teams * Management of operational commercial KPIs Requirements: * Completed undergraduate degree in Engineering or Business Administration (UFRGS or PUCRS preferred). Postgraduate studies / specialization / MBA desirable * Advanced Excel (VLOOKUP, Pivot Tables) * Microsoft Office 365 * Basic P\&L / Income Statement analysis * Taxes and basic accounting * Inventory planning * Strong B2B customer service expertise * Knowledge of Sales Price Formation (SPF) * Minimum 8 years of direct B2B customer service experience * Proven track record (\+ 3 years) with a major company * Team management experience Benefits: * Meal Allowance or Food Voucher (as preferred), R$ 30.00/day, with 20% employee contribution; * Food Basket allowance of R$ 80.00/month, with 20% employee contribution; * Transportation Voucher or Fuel Allowance (optional), with 6% salary deduction; * Health Insurance Plan – Doctor Clin (optional); + 80% employer subsidy for primary insured; + 20% employer subsidy for dependents; * São João Pharmacy Network (optional); * Birthday gift; * Short Friday: early departure at 4:00 PM on Fridays; * Extended maternity leave of 180 days; * Extended paternity leave of 20 days.